A member of the Cars.com family
A member of the Cars.com family
1925 Mercantile Dr
Sycamore, IL 60178
Sales: 815-315-1891
Used Cars: 815-315-1891
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 3:00pm |
See all dealerships near Sycamore, IL that carry Chevrolet, GMC, Cadillac, Buick
Overall Rating:
4.3 (out of 5)
80% recommend this dealer
92 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Love Chuck.
Love Chuck...awesome experience...highly recommend this place and shop in the future for other vehicles
Maximum rating = 5
Keep your eyes open
This is an update of a previous review. Purchased a used car, prior to the purchase I was told the side assist was not working properly and we agreed on a lower price to help cover the cost of the repair. Flew down to purchase the car and all seemed good. Upon getting back home, brought the car in to get the side assist repaired. Unfortunately, it was discovered the car also had a bad water pump and thermostat AND that it had been in a previous accident which did not appear on the Autocheck provided by the dealership. The rear bumper, driver's side rear quarter panel, rear door, and the front door had all been repaired and painted. The Audi side assist was not working because the accident damaged the rear bumper radar sensor, in addition, the driver's side rear door handle cable was damaged causing the handle to not open the door, and the drivers side rear rim/wheel hub was bent all due to the accident. All in all, it took an additional $2300 in car repairs. Prior to purchase, I asked for the results of a detailed dealer inspection completed when the car was brought to the dealership. The leaking water pump, bent rim, or accident history was not listed. The report had everything checked as good. So keep your eyes open, things are not always as presented.
Dealer Response
I do apologize for any miscommunication that may have happened. Unfortunately the auto check we have doesn't show any accidents or damage. We were not aware of any damage that was on the vehicle. We do offer a 5 day money back and a 30 exchange on our used vehicles. We would be more than happy to offer you a full refund on your purchase. You can contact me directly. Dan Jordet 815-748-0930.
Maximum rating = 5
This is an update of a previous review.
This is an update of a previous review. Purchased a used car, prior to the purchase I was told the side assist was not working properly and we agreed on a lower price to help cover the cost of the repair. Flew down to purchase the car and all seemed good. Upon getting back home, brought the car in to get the side assist repaired. Unfortunately, it was discovered the car also had a bad water pump and thermostat AND that it had been in a previous accident which did not appear on the Autocheck provided by the dealership. The rear bumper, driver's side rear quarter panel, rear door, and the front door had all been repaired and painted. The Audi side assist was not working because the accident damaged the rear bumper radar sensor, in addition, the driver's side rear door handle cable was damaged causing the handle to not open the door, and the drivers side rear rim/wheel hub was bent all due to the accident. All in all, it took an additional $2300 in car repairs. Prior to purchase, I asked for the results of a detailed dealer inspection completed when the car was brought to the dealership. The leaking water pump, bent rim, or accident history was not listed. The report had everything checked as good. So keep your eyes open, things are not always as presented.
Dealer Response
I do apologize for any miscommunication that may have happened. Unfortunately the auto check we have doesn't show any accidents or damage. We were not aware of any damage that was on the vehicle. We do offer a 5 day money back and a 30 exchange on our used vehicles. We would be more than happy to offer you a full refund on your purchase. You can contact me directly. Dan Jordet 815-748-0930.
Maximum rating = 5
Our customers have told us that the most unpleasant aspect of buying a new or used vehicle is negotiating the price. With that in mind we've decided to give EVERYONE our BEST PRICE right up front. At Dekalb Motors we have our BEST PRICE on our vehicles at ALL TIMES. We have priced every new and used vehicle with our true best price to assure the integrity and fairness of your buying experience. Come in and see for yourself. We are located at 1925 Mercantile Drive Sycamore IL 60178 and a short drive for Chicagoland Aurora and Rockford GMC Cadillac Chevrolet shoppers.
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