Patrick Cadillac in Schaumburg including address, phone, dealer reviews, directions, a map, inventory and more

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526 Mall Dr.
Schaumburg, IL 60173

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Sales: 847-653-5180

Used Cars: 847-653-5416

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:30pm
Tue 7:30am – 6:30pm
Wed 7:30am – 6:30pm
Thu 7:30am – 6:30pm
Fri 7:30am – 6:30pm
Sat 8:00am – 5:00pm

Reviews of Patrick Cadillac

Overall Rating:

3.1 (out of 5)

50% recommend this dealer

48 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Good Deal and Friendly Service

Reviewed by Zack from ILNovember 16, 2021

First car purchase ever done here. Picked up a used Maserati Ghibli SQ4 and had a great experience. Staff was very patient and helpful in guiding me through the process. Didn't feel like I was ever being screwed or deceived, which can be commonplace at other dealerships. Definitely would recommend buying from here in the future!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Zack! I would like to thank you for your kind words and 5 Star review about Patrick Cadillac. We are thrilled to hear that you had a great experience at our dealership and hope that you will refer us to your family and friends. Congratulations on your new vehicle! – Patrick Dealer Group Customer Relations Team

Overall Facilities 5

Customer Service 5

Buying Process 4

Quality of Repair 5

Maximum rating = 5

1.7 (out of 5)

Monica Jackson

Reviewed by Steve Popp from Schaumburg, ILJune 10, 2021

This will absolutely be the last time I shop with Cadillac. Terrible service - bought a new Escalade which I waited 8 months for to be treated like crap at the purchase table. I received 26K for my trade with as an Escalade with only 81K miles on it. Just ridiculous - then they send a email state they would give me over market value - my truck was in great condition. Just NEVER again. 100K purchase to be treated like trash.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi, I'm reaching out to apologize for your unpleasant experiences with Patrick Cadillac. It's very disappointing to hear when we've been striving to make every customer's experience enjoyable. We appreciate your feedback and would like to further research your experience. If you would, please email customerservice@patrickcars.com with your full name, originating reason for your visit, email or best method of contact so our team can fully understand what happened. -Patrick Dealer Group Customer Relations Team

Overall Facilities N/A

Customer Service 2

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Excellent experience!!!!!!

Reviewed by Wilson Bowling from DoltonMay 27, 2021

I haven't bought a car in over 10 years. But the overall experience with Sergio Rivera was on point. Very knowledgeable of the vehicle as well. Even after the purchase he is still helping with any questions that I might have. Thank You Very for the experience Sergio and the Patrick Family!!!!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Wilson! Thank you for leaving Patrick Cadillac this wonderful review. I'm thrilled to hear that you had a fantastic experience working with Sergio and that he was able to answer all of your questions. Congratulations and welcome to the Patrick family! -Patrick Dealer Group Customer Relations Team

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Patrick Cadillac

From the moment you enter Patrick Cadillac in Schaumburg you'll get personalized attention and a caring approach so you can take your time to select the perfect Cadillac and the perfect Cadillac financing plan for you. Our legendary Cadillac service at our Cadillac Service Center offers dependable superior service by Master Technicians while our exclusive Red Star valet program is tailored to your schedule not ours. Don't forget to ask about the Patrick Price a price guaranteed to be the best!

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