505 N Perryville Rd
Rockford, IL 61107

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Sales: 877-536-6286

Used Cars: 855-577-2950

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Napleton Cadillac Rockford

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

896 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Reliable, truly cares about customers and their

Reviewed by joankowalJune 10, 2025

Reliable, truly cares about customers and their satisfaction. Great people to work with. Would highly recommend them.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Everyone was wonderful from Gary the manager to Sean at

Reviewed by MaryrphelpsMay 30, 2025

Everyone was wonderful from Gary the manager to Sean at the service desk to the repair guys. The service was great. Each and every visit there is always a good experience. They are always so very helpful. Thank you.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Jeff was very knowledgeable about the model and helpful

Reviewed by burninezMay 28, 2025

Jeff was very knowledgeable about the model and helpful during the whole purchasing process. Finance department was very helpful and easy to work with.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Napleton Cadillac Rockford

At Napleton Auto Group we are dedicated to providing each customer with the best service we can possibly provide.

Customer satisfaction is the single most important focus of our business just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put we treat our customers the way we would like to be treated. We want every customer's experience to be as timely comfortable and satisfying as possible.

For over 80 years the Napleton family has made sure that nothing is more important than our commitment to your satisfaction. We hope you'll join the thousands of other satisfied customers.

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