Napleton Cadillac Rockford in Rockford including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

505 N Perryville Rd
Rockford, IL 61107

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Sales: 815-209-0085

Used Cars: 815-209-0282

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Napleton Cadillac Rockford

Overall Rating:

3.8 (out of 5)

96% recommend this dealer

859 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Napleton Cadillac Rockford is the real deal

Reviewed by used Legacy buyer from AuroraJanuary 21, 2023

Thank you Napleton Cadillac Rockford for a pleasant car buying experience. I did most of my shopping around online and when I showed up to check out the car everything went smoothly. Any issues I had with the car were handled promptly by the customer friendly staff. Don't hesitate to shop here, these are good people.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

3.0 (out of 5)

Dealer was great and gave me a car because Cadillac had

Reviewed by Teacher52December 15, 2022

Dealer was great and gave me a car because Cadillac had my part on back order for 2 weeks. Boo Cadillac!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for sharing your concern. We are certainly dealing with many situations universally. I'm glad we were able to supply you with a new Cadillac Courtesy vehicle.

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

People were nice but they wouldn’t honor my coupon from

Reviewed by Proper1111December 13, 2022

People were nice but they wouldn’t honor my coupon from my preferred dealer…was visiting family out of town.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (815) 398-0505 and we will do our best to make this better.

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Napleton Cadillac Rockford

At Napleton Auto Group we are dedicated to providing each customer with the best service we can possibly provide.

Customer satisfaction is the single most important focus of our business just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put we treat our customers the way we would like to be treated. We want every customer's experience to be as timely comfortable and satisfying as possible.

For over 80 years the Napleton family has made sure that nothing is more important than our commitment to your satisfaction. We hope you'll join the thousands of other satisfied customers.

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