505 N Perryville Rd
Rockford, IL 61107

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Sales: 815-209-0085

Used Cars: 815-209-0282

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Napleton Cadillac Rockford

Overall Rating:

4.1 (out of 5)

96% recommend this dealer

870 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

They were great to work with and Didn’t pressure

Reviewed by karentillyJanuary 29, 2024

They were great to work with and Didn’t pressure us They took time with us explaining all the features

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

This dealership made my car buying experience extremely

Reviewed by ebutler0452January 09, 2024

This dealership made my car buying experience extremely easy and reduced the amount of stress I had in purchasing a new car. I will refer all my friends and family to this exceptional dealership!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

Clear out your trade in the day you buy a $40k vehicle or

Reviewed by TowMaterNovember 21, 2023

Clear out your trade in the day you buy a $40k vehicle or they’ll throw your belongings out the next morning.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

We are very upset this happened. We engaged with the customer immediately once we were aware of the incident. We asked for a list of and value of the things discarded and the customer gave us a detailed list of items and value's. The total provided was $310.00 we compensated them $400.00 goodwill. We apologized numerous times for what happened. We regret the oversight by our staff member.

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Napleton Cadillac Rockford

At Napleton Auto Group we are dedicated to providing each customer with the best service we can possibly provide.

Customer satisfaction is the single most important focus of our business just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put we treat our customers the way we would like to be treated. We want every customer's experience to be as timely comfortable and satisfying as possible.

For over 80 years the Napleton family has made sure that nothing is more important than our commitment to your satisfaction. We hope you'll join the thousands of other satisfied customers.

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