Napleton Cadillac Rockford in Rockford including address, phone, dealer reviews, directions, a map, inventory and more

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505 N Perryville Rd
Rockford, IL 61107

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Sales: 815-209-0085

Used Cars: 815-209-0282

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Napleton Cadillac Rockford

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

851 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

DO NOT TAKE YOUR CAR HERE FOR SERVICE

Reviewed by Reg826 from Rockford, IL November 11, 2021

Horrible service! Do not take your car here if not under warranty. Paid $954, and pulled out of the service department and car broke down on me. Basically told that it's my problem and my bad luck. Nothing done about it. Who does this to a loyal customer who has gone to the dealership for six years.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (815) 398-0505 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Take care!

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Once you buy the vehicle all the good customer service is...

Reviewed by BrandinWNovember 09, 2021

Once you buy the vehicle all the good customer service is gone. Don’t expect any future help unless your looking to purchase another new vehicle. The service department is awful. I wouldn’t take them my lawn mower.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please give us a call at (815) 398-0505 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

If i could leave a negative review i would......Never use...

Reviewed by Billuper1July 15, 2021

If i could leave a negative review i would......Never use the service department at this dealer! I have a metallic clicking noise coming from someplace in or near my engine. After doing some reasearch i realized there was an open recall on my vehicle related to an exhaust manifold issue. The symptoms of this matched my problem perfectly. I brought the car in explained my situation and was told that the symptoms i was describing would not be due to that recall issue, but they would "take a look." My recall was serviced and i have a report that states they examined everything and fixed the problem....actually stated there was no problem. I would have to pay about $200 for a diagnostic to try to figure out the noise......fast forward, i go to another dealer 40 miles away to have a second opinion. They find the exhaust problem and state NAPLETONS DID NOT FIX OR EXAMINE THIS ISSUE.....had they done what they claimed to have done, they would have seen a clear issue and replaced the parts indicated in the recall. Literal textbook FRAUD by Napletons subaru service department, claiming and documenting work that they did not do. DO NOT GO HERE, if you do, the outcome and safety implications are on you.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (877) 403-5984 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. Thank you!

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Napleton Cadillac Rockford

At Napleton Auto Group we are dedicated to providing each customer with the best service we can possibly provide.

Customer satisfaction is the single most important focus of our business just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put we treat our customers the way we would like to be treated. We want every customer's experience to be as timely comfortable and satisfying as possible.

For over 80 years the Napleton family has made sure that nothing is more important than our commitment to your satisfaction. We hope you'll join the thousands of other satisfied customers.

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