Cadillac of Naperville in Naperville including address, phone, dealer reviews, directions, a map, inventory and more

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1507 W. Ogden Ave.
Naperville, IL 60540

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Sales: 630-225-7081

Used Cars: 630-225-7064

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Cadillac of Naperville

Overall Rating:

4.3 (out of 5)

83% recommend this dealer

213 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

very Bad dealer

Reviewed by ATHEER ISMAIL from CHICAGO .IL July 19, 2022

SCAMS BEWARE WARNINNG!!!!!!!!!!!!!!! SERVICE DEPARTMENT ARE LIARS I'm editing this review because I trusted them but they screwed me. They were all nice when I came the first time in 2020 I went for transmission service, and I told them my rear shocks were leaking, they said because of the shortage GM doesn't have them. I informed my service advisor Christopher that my factory warranty will expire soon. What do I do?? Christopher said he will take care of it, and make the claim with GM, and when the shocks get here they will call me. I kept calling, they keep saying it's still in back order. Now it's 2022, my car is out of warranty. I call and now they tell me Christopher doesn't work there anymore I asked what about my claim? are the shocks in stock now? They tell me there's no claim and I have to pay out of pocket for the shocks, which will cost me $2300 SCAMS BEWARE WARNINNG!!!!!!!!!!!!!!! ATHEER ISMAIL

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello, my name is Thomas (Service Manager). I have read your social media review. I have looked at your previous visit (there is only one), but in that visit, I'm finding no complaints and or orders regarding what you've left your review about. That may not be your fault. But nonetheless, We are always willing to listen and try to help as best as we possibly can, if given the opportunity. Please feel free to give me a call at your convenience. And we'll see what we can do to help. Sorry you are having this issue. I also spoke with our service director about this and he said you were supposed to bring the vehicle in a couple of weeks ago so that we can inspect it. We have not seen or heard from you about that visit until these reviews were left. What can we do to help?! Sincerely, Thomas Mack Service Manager tmack@flagcars.com 630-355-2700 ext. 131 fax 630-355-4168

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

SCAMS BEWARE WARNINNG!

Reviewed by atheersinanJuly 19, 2022

SCAMS BEWARE WARNINNG!!!!!!!!!!!!!!! SERVICE DEPARTMENT ARE LIARS I'm editing this review because I trusted them but they screwed me. They were all nice when I came the first time in 2020 I went for transmission service, and I told them my rear shocks were leaking, they said because of the shortage GM doesn't have them. I informed my service advisor Christopher that my factory warranty will expire soon. What do I do?? Christopher said he will take care of it, and make the claim with GM, and when the shocks get here they will call me. I kept calling, they keep saying it's still in back order. Now it's 2022, my car is out of warranty. I call and now they tell me Christopher doesn't work there anymore I asked what about my claim? are the shocks in stock now? They tell me there's no claim and I have to pay out of pocket for the shocks, which will cost me $2300 SCAMS BEWARE WARNINNG!!!!!!!!!!!!!!! ATHEER ISMAIL

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hello, my name is Thomas (Service Manager). I have read your social media review. I have looked at your previous visit (there is only one), but in that visit, I'm finding no complaints and or orders regarding what you've left your review about. That may not be your fault. But nonetheless, We are always willing to listen and try to help as best as we possibly can, if given the opportunity. Please feel free to give me a call at your convenience. And we'll see what we can do to help. Sorry you are having this issue. I also spoke with our service director about this and he said you were supposed to bring the vehicle in a couple of weeks ago so that we can inspect it. We have not seen or heard from you about that visit until these reviews were left. What can we do to help?! Sincerely, Thomas Mack Service Manager tmack@flagcars.com 630-355-2700 ext. 131 fax 630-355-4168

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Extremely misleading on the price of the vehicle. MSRP...

Reviewed by DawgNovember 04, 2021

Extremely misleading on the price of the vehicle. MSRP and listed dealership price were about $30,000 less than what they were ultimately asking for.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Dawg, By definition, the MSRP of a vehicle is the manufacturer suggested retail price. Although most of our transactions are at or below MSRP, there has been in some rare instances where pricing exceeds the "sticker price" and that is directly impacted by supply and demand, and the secondary market. We are sad to inform you that the vehicle you had inquired about has been committed for the aforementioned price and is no longer available for sale. Wishing you well on your search and please stay safe! Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com 847.785.9939 Mobile

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Cadillac of Naperville

Cadillac is reinventing affordable luxury by providing outstanding value in the luxury market. Cadillac of Naperville?s sales team invests the time and effort to ensure that every purchase is stress-free. With one of the largest inventories in the Chicago area we offer a fabulous selection of new and certified Cadillacs as well as luxury used vehicles. Our service department is open Monday through Saturday to keep you on the road. One advantage of the service department is the NaperCare Advantage plan our exclusive plan protects our customers from the wear and tear of everyday life. We are committed to our customers and the Cadillac brand see the difference at Cadillac of Naperville.

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