Castle Motors of McHenry in Mchenry including address, phone, dealer reviews, directions, a map, inventory and more

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1107 State Route 31
Mchenry, IL 60050

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Sales: 847-201-4503

Used Cars: 847-201-4174

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 6:30am – 7:00pm
Tue 6:30am – 7:00pm
Wed 6:30am – 7:00pm
Thu 6:30am – 7:00pm
Fri 6:30am – 7:00pm
Sat 6:30am – 12:00pm

Reviews of Castle Motors of McHenry

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Very professional staff.

Reviewed by Dina May 06, 2022

Very professional staff. Great customer service . Large selection of cars . No wait time for service .

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.8 (out of 5)

Been playing phone tag with them all week trying to set...

Reviewed by ccoscinoJuly 09, 2021

Been playing phone tag with them all week trying to set up financing before I make a two hour trip there and no one calls me back. The last person I talk to told me she wasn’t sure if the mileage was right on the Internet after I spoke to her twice prior to confirm it. They are a hot mess over there.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

Car was not available when we arrived. Disappointed as we...

Reviewed by rredwood1@yahoo.comJune 26, 2021

Car was not available when we arrived. Disappointed as we were told it would be up front and ready to test drive. Second time here.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

We apologies for the inconvenience. Our inventory is being sold very quickly and the vehicle you inquired about had a deposit placed on it the evening before.

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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