5525 Miller Cir Dr
Matteson, IL 60443

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Sales: 708-875-1277

Used Cars: 708-640-0769

Reviews of Arnie Bauer Cadillac

Overall Rating:

4.1 (out of 5)

92% recommend this dealer

2101 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excellent customer service LaDell Scott was wonderful

Reviewed by Monique C May 13, 2025

Excellent customer service LaDell Scott was wonderful very patient super helpful. I will be recommending this dealership to family and friends.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

They over charge for a fuel filter and it was due to the

Reviewed by m3leibovitzMarch 10, 2025

They over charge for a fuel filter and it was due to the lack of experience with the 3l diesel. I looked it up. The replacement should take anyone less then 15min and they charge me for a full hour. I think they are taking advantage CL

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

m3leibovitz, We would certainly like to look into this recent visit with us to our service department. At all time are strive to be transparent with all our guest and thorough in our explanation of repairs. Our Customer Service Manager Jessica would like the opportunity to review this concern with our service team. Please email her at jmccormick@arniebauer.com with your contact info so she may reach you at a time that is best for you. Our apologies for any miscommunication on our end, we look forward to speaking with you soon! Thank you !

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Every business runs into a problem occasionally.

Reviewed by Steve MittlemanJanuary 10, 2025

Every business runs into a problem occasionally. Allyssa took complete care and concern with our feelings in mind. She is tops in her field and found an identical vehicle immediately. Arnie Bauer took care of us while we waited for the dealer trade to arrive. This was very refreshing to see a company behave with the utmost care, concern and ethics. Many thanks to Alyssa and Tom for making it right.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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