See all dealerships near Matteson, IL that carry Cadillac
Overall Rating:
4.1 (out of 5)
92% recommend this dealer
2101 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Excellent customer service LaDell Scott was wonderful
Excellent customer service LaDell Scott was wonderful very patient super helpful. I will be recommending this dealership to family and friends.
Maximum rating = 5
They over charge for a fuel filter and it was due to the
They over charge for a fuel filter and it was due to the lack of experience with the 3l diesel. I looked it up. The replacement should take anyone less then 15min and they charge me for a full hour. I think they are taking advantage CL
Dealer Response
m3leibovitz, We would certainly like to look into this recent visit with us to our service department. At all time are strive to be transparent with all our guest and thorough in our explanation of repairs. Our Customer Service Manager Jessica would like the opportunity to review this concern with our service team. Please email her at jmccormick@arniebauer.com with your contact info so she may reach you at a time that is best for you. Our apologies for any miscommunication on our end, we look forward to speaking with you soon! Thank you !
Maximum rating = 5
Every business runs into a problem occasionally.
Every business runs into a problem occasionally. Allyssa took complete care and concern with our feelings in mind. She is tops in her field and found an identical vehicle immediately. Arnie Bauer took care of us while we waited for the dealer trade to arrive. This was very refreshing to see a company behave with the utmost care, concern and ethics. Many thanks to Alyssa and Tom for making it right.
Maximum rating = 5
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