303 W Roosevelt Rd
Lombard, IL 60148

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Sales: 888-499-5596

Used Cars: 888-840-6810

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Heritage Cadillac

Overall Rating:

4 (out of 5)

98% recommend this dealer

1201 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrible experience Heritage unable to fix my 2025 CT5

Reviewed by JeanineFotopoulosNovember 11, 2025

Horrible experience Heritage unable to fix my 2025 CT5 with no explanation or resolution unacceptable!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Took 3 visits to provide the correct repair!

Reviewed by controls99October 30, 2025

Took 3 visits to provide the correct repair! But miraculously all items disappeared even though they found no problems because the lemon law was about to kick in. Untrustworthy.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I am delighted to provide my genuine review of Tom at

Reviewed by Lexus_parker2000September 21, 2025

I am delighted to provide my genuine review of Tom at Heritage Cadillac. Tom possesses exceptional knowledge and demonstrates in-depth expertise regarding the vehicles he sells. He facilitated a test drive, and I returned with a significantly enhanced understanding of Cadillac, having gained substantial knowledge that day. Although I did not make a purchase at that time, Tom remained pleasant and composed, showcasing impressive sales acumen. Consequently, I returned three months later and purchased an XT4. Tom's communication skills are exceptional, and he does not exert pressure. Instead, he takes his time and provides comprehensive information, demonstrating his dedication. Therefore, I would like to express my sincere gratitude to Heritage Cadillac for employing someone of Tom's caliber, and I appreciate the professionalism exhibited by everyone at the dealership. Thank you (Ms. Parker).

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Heritage Cadillac

Established in 1967 Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.

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