Cadillac
New Car Dealership in Lombard, IL
Overall Rating
4.5/5
Read dealer reviews
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
If you're looking for service for your new Cadillac, Heritage Cadillac's trained mechanics can help keep your new car running like new. So give them a call!
Heritage Cadillac Reviews
Overall Rating
4.5/5
69 out of 78 people recommended this dealer
Overall Facilities:
4.5/5
Tried selling a nonroad worthy car
Reviewed by MadDiude
in Chicago
November 17, 2020
I saw online that they were selling a used Tacoma at a reasonable price. I called up the dealer to let them know I was interested and be willing to put money down sight unseen if we could come to an agreement on the price. After a few phone calls back and forth we agree on an out the door price. Since it was going to finance the vehicle through then I go ahead and fill out the finance application. I get approved so I put down a couple thousand dollars and tell them I’m going to rearrange my schedule so that I’m able to pick it up that day. The salesman and manager Pete agree.
A few hours go by and I get a phone call from the salesman telling me not to come by because they haven’t finished safety checking it (which they charge you $425 to do and you have to pay it). He states that they found a rust hole on the frame. The salesman tells me it’s going to be a day or two until they can take it to Toyota to have them check it out. I say cool no problem let me know what Toyota says.
The next day I reach out to the sales guy, which he’s really friendly, and ask where we are at with the issue. He lets me know that they are not allowed to sell me the vehicle with a hole in the frame so they have to refund meh money.
Now this is where the one star review comes in to play. Why on earth you a dealership put a vehicle up for sale that is not allowed to be sold and why on earth would they waste someone’s time during the purchasing process if they can’t sell it. AND why would they take money along with running a credit report. This is very unprofessional! I do not blame the sales guy. I blame Pete and the rest of management. So if you’re reading this Pete, I’d like an apology for wasting my time and trying to sell me a dangerous vehicle.
Good dealer service . Bad Cadillac Quality.
Reviewed by Ruslan Mishiyev
in Chicago, IL
October 23, 2020
I took delivery of a custom ordered Cadillac CT5-V on September 4th. Ever since then it has been in the shop for about a month for the same steering and suspension issue. I have an appointment on Tuesday, October 27th to give them a 4th crack at it. To be fair, the first replacement power steering rack GM sent them turned out to be defective.
However, the dealer has been really, really good throughout the ongoing ordeal. They listen, and don’t try to deny problems.
Michael Ammerman, the service advisor I’ve been working with has been patient, attentive, and communicative through the whole process. The mechanic doing the repairs, I think Rich is his name, has also been good to work with. Shoutout to both of them for some of the best dealer customer service I’ve ever experienced.
Finally, the loaner cars they put you in are Cadillacs as well, so that’s nice. Honestly, the best service I’ve ever received at a dealer, bar none. I just hope they and GM can get to the bottom of the issues with the car.
One Happy Customer
Reviewed by Glen Coronis
in Chattanooga, TN
August 01, 2016
I live in Tennessee and had been looking for months for Jeep Wranglers on Car Gurus, Cars.com and Auto Trader. I had a couple deals not work out due to the pictures not really showing the " true" car. I stumbled across a pre-owned 2015 Jeep Wrangler Unlimited on Cars.com and it was at Heritage Cadillac in Lombard Illinois which is about 600 miles from home. I submitted my information for someone to contact me and in about 5 minutes " I am not kidding" I received a call from Fran at Heritage Cadillac. We spoke a few minutes, I offered her a price she called me back and the deal was done. This was on a Tuesday, on Saturday we caught a flight to Chicago arrived at the dealership about noon and everything was wrapped up in an hour.....The Jeep was way better than the pictures and my wife was tickled pink ( I guess that's all that really matters huh)
Here is the point of the review.....Fran was AWESOME and I truly mean awesome and just truly a good person. The whole staff was awesome but Fran put the icing on the cake......All I can say is great job Heritage Cadillac...It was pleasure!
