Napleton Cadillac of Libertyville

Cadillac New Car Dealership in Libertyville, IL

1050 S Milwaukee Ave
Libertyville, IL 60048

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Sales: 847-973-5991

Used Cars: 847-613-4343

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 6:30am – 6:00pm
Tue 6:30am – 6:00pm
Wed 6:30am – 6:00pm
Thu 6:30am – 6:00pm
Fri 6:30am – 5:30pm
Sat 8:00am – 2:00pm
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Reviews of Napleton Cadillac of Libertyville

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I had a very amazing experience and I love my new

Reviewed by Demond P. from Chicago, IlMay 23, 2025

I had a very amazing experience and I love my new Cadillac XT5 Luxury SUV!!!!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

This place is a rip off!

Reviewed by CHILLMAN120August 21, 2023

This place is a rip off! First off Keith Goebelt is the rudest service advisor of all. They overcharged me by charging 25 to 35 percent over list price on parts and also inflate the labor charges. I trusted them last year on a 4700 dollar repair order which I now realized they way over charged me on the parts! 35% over list! I will be pursuing legal action against the dealership and corporation as well as continue to put in complains with the complaints.com and the BBB. What a bunch of thieves! All they care about is how much money they can scam out of trusting customers ! Beware!

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for the review. Scott and Jim both spoke to you yesterday and explained our stance. Have a great day. Napleton Cadillac of Libertyville

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Everyone I spoke with was extremely helpful.

Reviewed by David KDecember 08, 2022

Everyone I spoke with was extremely helpful. I've never bought a car out of state before and was a little nervous. They made the process extremely smooth and I would definitely do it again.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Napleton Cadillac of Libertyville

THE STORY CONTINUES
89 Years ago Mr. Napleton opened a small Buick dealership in Blue Island. Equipped with a strong work ethic and the philosophy that is if you treat people rightoffer them more for their money and give them great servicepeople would come back. And he was right. With the same philosophy we are proud to welcome our newest dealership-Napleton Cadillac.
You will enjoy the same exceptional car buying experience and customer satisfaction as the customers at all of our locations.

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CT4, CT5, Escalade, Escalade ESV, Escalade IQ, Escalade IQL, LYRIQ, OPTIQ, VISTIQ, XT4, XT5, XT6
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