Auffenberg of Carbondale in Carbondale including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

1015 E Walnut St
Carbondale, IL 62901

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 6:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Auffenberg of Carbondale

Overall Rating:

4.7 (out of 5)

91% recommend this dealer

79 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.3 (out of 5)

Not the best

Reviewed by HapDC from Washington, DCJanuary 18, 2020

Visited, drove car. A new 2018. No relief on the price at all, and dealer proposed a high interest rate although I have excellent credit. Went back a year later and dealer still won't come off price even a fraction of what other dealerships are offering on same models. The car now has several thousand miles on it so it seems like they are using it for personal errands.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to us directly at (618) 319-4671 when you have a chance. Thank you, and we look forward to hearing from you.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

4.0 (out of 5)

Owner

Reviewed by vetfan2003 from STEELEVILLE ILNovember 14, 2019

Good dealership that we've bought or leased 4 vehicles at. They have the best service dept of any I've ever dealt with. Have a problem with salesman returning calls. Otherwise great dealership.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hello, thank you for your feedback. We're glad to see we still earned four stars from you and we hope you will give us a chance to improve in the future. Please reach out to us directly if you have any questions. Take care!

Overall Facilities N/A

Customer Service 4

Buying Process 3

Quality of Repair 5

Maximum rating = 5

3.3 (out of 5)

Slightly Frustrated

Reviewed by Customer from St. Louis from St. Louis MOApril 03, 2019

My wife and I just bought a 6000 dollar car from Auffenberg of Carbondale and appreciated several things about our visit. First, while we were buying a fairly cheap car, we felt that we were taken seriously and treated with respect. We also appreciated that we did not feel pressured to buy the car by the dealer. On the other hand, there were some negative aspects to our experience as well. When we asked if we could take the vehicle to get it inspected by a third party, the salesman (while he would have let us) made us feel like this was a stupid request. We ended up buying the car without doing the inspection because a garage was not able to take us soon enough. The morning after we bought the car, the serpentine belt started to squeal loudly soon after starting the engine. I called the dealership to see if they would fix this even though it wasn't technically on the warranty (who wants a squeaky car on day two). I was told that this was just a maintenance issue and I would have to take care of it myself. I also learned that the Auffenberg mechanic had heard the squeak and didn't consider it important enough to mention. All in all, this is not a huge deal and will hopefully be an easy fix. However, the fact that it was not brought to our attention (when Auffenberg emphasizes transparency) and the fact that they were unwilling to help with the issue when it arose within 24 hours of buying the car, leaves a slightly unpleasant taste in my mouth.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello, we regret to hear that your experience with us was not a more positive one. Your feedback helps us improve. Thanks for taking the time to share your experience.

Overall Facilities N/A

Customer Service 4

Buying Process 3

Quality of Repair 3

Maximum rating = 5

About Auffenberg of Carbondale

At Auffenberg of Carbondale in Carbondale IL. We have been providing quality Buick GMC & Cadillac vehicles to our customers in Cape Girardeau Marion and all the surrounding cities in Southern Illinois. You can count on Auffenberg of Carbondale to offer you the latest incentives and financing programs. We also have a fantastic service department waiting and ready to help any of your vehicle needs. Browse our giant inventory of GM vehicles today and contact us with any questions or with a request for a quote.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top