A member of the Cars.com family
A member of the Cars.com family
7134 Jonesboro Rd
Morrow, GA 30260
Sales: 877-781-8281
Used Cars: 877-847-9618
Sales Department
| Sun | Closed |
| Mon | 7:30am – 7:00pm |
| Tue | 7:30am – 7:00pm |
| Wed | 7:30am – 7:00pm |
| Thu | 7:30am – 7:00pm |
| Fri | 7:30am – 7:00pm |
| Sat | 8:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 2:00pm |
See all dealerships near Morrow, GA that carry Cadillac, Mitsubishi
Overall Rating:
4.7 (out of 5)
95% recommend this dealer
1036 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I Purchased a 2015 Escalade from Heritage Cadillac about
I Purchased a 2015 Escalade from Heritage Cadillac about 2 months ago. I drove 2hrs to make this purchase. Only to get home to realize that the whole entire top of the car was faded and badly discolored. Called back to the salesman who sold me the car, within a reasonable time frame and discussed with the gentlemen the issues that I had with the car. Only to never here from him again….So I called to speak with the General manager and discussed with him my problem and he assured me that he’d look into the the problem. His Direct answer was that they had “preyed on you”!!! I’m quoting exactly what he said on the phone only to never hear from him again. My end result, resulted in the trade of the car and I took a nine thousand dollar loss in less than 60days based upon the condition of the car. My expectation of purchasing a vehicle from a reputable dealership has led me to be disappointed. I would highly suggest that anyone who’s making a preowned Cadillac purchase NOT to make it here!!
Dealer Response
Larry, I sincerely apologize for the issues you have encountered getting in touch with my team. We strive to deliver a seamless and straightforward purchase experience, and it is never our intention to mislead or inconvenience our guests. I can see that we have let you down, and I would appreciate another chance to speak with you to see what more I can do to help straighten this out. If you are willing to discuss this further, please feel free to give me a call directly. Thank you, Joseph Jefferson - Sales Manager - (770) 960-0060
Maximum rating = 5
Inadequate Inspection
They were very nice and maybe ok for routine services like an oil change and tire rotation. But they failed at figuring out I needed brakes, therefore costing me more money. After being told they didn?t hear the squeaking I reported, that noise turned into a metal to metal scrubbing. This major miss caused me then need brakes and rotors!
Dealer Response
Ms. Berry - It's concerning to see this feedback. We expect our guests to receive thorough, informative service and I'm sorry to hear that you are experiencing an issue with your brakes. Would you please reach out to me directly? I want to look into what happened during your visit to make sure it's addressed. Thank you, Danny Watts - Service Manager- (770) 960-0060 - dwatts@heritagecadillac.net
Maximum rating = 5
Another great service provided by Heritage Cadillac.
Another great service provided by Heritage Cadillac. Naye Higgins, my Service Advisor, is truly exceptional. The scheduling was prompt, the service was great, and the price was spot on. Thank you Naye and Heritage Cadillac.
Dealer Response
We are delighted that you were so well taken care of by Naye and the team! Thank you for trusting Heritage Cadillac of Morrow with your business and your vehicle. We look forward to your next visit!
Maximum rating = 5
Heritage Cadillac was founded in 1991 and based upon the core principles of customer service quality vehicles honesty and integrity and community service. We have attained Cadillac?s highest honor of Master Dealer numerous times and consistently rank among the top dealers in customer satisfaction. We have great team members who are trained to Cadillac?s highest standards and 75% of them have been with us for over 5 years. What this means to the customer is that each experience with Heritage should be positive and informative and deliver the ultimate ownership experience.
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