2590 Atlanta Hwy
Athens, GA 30606

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Heyward Allen Motor Company

Overall Rating:

4.3 (out of 5)

94% recommend this dealer

496 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

We got the car we wanted for the price we wanted but the

Reviewed by QMay 24, 2024

We got the car we wanted for the price we wanted but the customer service was not good. Me & my son drove 3 hours to get to the dealership only to be rushed and treated like an unwanted guest. I was told by sales rep Ken that they closed at 12:00pm. Only to find out once I arrived that they didn't close until 5:00 p.m. They rushed us through everything and seemed annoyed when we asked question or didn't move fast enough. Thank God we didn't have to finance through them. Honestly If my son didn't want this car. I would have walked and spent our money somewhere else were they appreciated our business.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

I am sorry to hear about your experience with us during the purchase of your son’s vehicle. I was not the sales person or sales manager that worked your deal. However, I did step in to assist with the final paperwork and signatures after your sales consultant Ken had to leave to take his daughter to the airport. I understand there was some confusion with him leaving early and when the store closed. I know you spoke with our used car manager about the pricing and the vehicle’s condition and those issues were resolved prior to your son signing the paperwork with me. There were a lot of questions I answered on the contracts and gave ample time for you and him to be comfortable. You made several calls in and out of the office, but we accommodated this and only moved forward once you were comfortable with everything. I addressed the cleanliness issues you raised by personally detailing the car a second time before your son took delivery. I am sorry to hear that even after I was involved you were not satisfied with you and your son’s experience with us. If you would like to discuss this further so we can hear your side and find ways for us to improve for other customers. You can reach me at 706-549-8580 and ask for Jon Barber.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great experience with purchasing a car at Heyward Allen.

Reviewed by TamMarch 10, 2024

Great experience with purchasing a car at Heyward Allen. Clay Robinson showed us kindness and professionalism throughout. He was very attentive to our needs.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Very satisfied!

Reviewed by ffpittsNovember 20, 2023

Very satisfied! Staff was very nice, knowledgeable and welcoming! Facility was clean comfortable. Thank you

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Heyward Allen Motor Company

Thank you for your interest in Heyward Allen Cadillac GMC Buick! Our dealership has been proudly serving the Athens area for more than 65 years and we have a continued commitment to providing exceptional customer service to every guest that visits us. You can trust that Heyward Allen Motor Company will find you the car or truck you're looking for with professionalism and attention to your needs. Whether you need a new vehicle used vehicle routine maintenance or repairs an auto loan or anything else you can trust that Heyward Allen Motor Company will help you what you're looking for!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top