Wallace Cadillac

So ... par for the times, unfortunately. Employee Vidal in the parts department is flat out USELESS. I ordered nothing but a key fob, as mine quit functioning. They called telling me the part was in and low and behold, Vidal tells me (NOW, at the dealer), I have to schedule with the service department for programming. He couldn't have told me that when I had to come in to order the part and pay up front - even when I asked at the time of order???????? Of course not!!!!!!!!! That would require a tad bit of respect for the CUSTOMER! And perhaps, God forbid, some knowledge of the workings of his environment/job! After all Vidal wasn't the one to program, but he surely was the one to let me know that it required a service to be scheduled. Programming wouldn't happen upon part pickup, as I was lead to believe. He clearly knew I was unable to get in my car. Maybe such employees should work in a more appropriately skilled department. Ultimately, to get my key fob programmed took my ENTIRE day. Thanks to the help of Mr James Korber in the service department, I was scheduled to RETURN to the dealership hours later, to actually get the fob programmed so I could use my car for an upcoming trip. I ended up missing 2 other commitments due to this avoidable fiasco. There is absolutely NO EXCUSE for this mistreatment of customers. Words are not able to convey the absolute failure of this transaction and the frustration (outright anger) it provoked. I certainly never expected this kind of disloyal, mind boggling ineptness from a Cadillac Dealership. SHAME ON WALLACE CADILLAC.

I usually go to Auto Nation in West Palm ,but the service here by Casey and staff has made me switch to Wallace Cadillac . The service process was short , and simple. I will be getting my cadillac serviced here from now on.

The worst! We found a car we had been looking for and set up a time to drive 40 miles to see the car only to be told it had been sold 2 weeks ago. No apologies just an "oh well". And this is a luxury car dealership??? It might take 30 seconds to double check if the car was still available or maybe it was a cheap sales ploy to get you into the dealership. Laughable! I'd never step foot in there again!