Step One Buick GMC Cadillac Pensacola

I recently purchased a Cadillac Escalade IQ through James Ming at Cadillac of Pensacola. The initial deal was fine, but everything after was a disaster. In finance, Amanda told me they “don’t sell GM warranties” and pushed a third-party plan. After seeing horrible reviews, I declined—and suddenly they “could” sell GM warranties after all. Then came changing transport costs, unexplained delays, and undisclosed recall and warranty issues. Every day was a new excuse. And every time I asked a question, they hid behind a manager named “Pink,” blaming nearly every problem on him to avoid taking responsibility. James assured me all recalls were done. That was false. My local dealer found two open recalls, and my vehicle has now been in service for 15 days awaiting parts—for a car I’ve already paid for and cannot drive. I even told them to hold the car and not finalize the sale until everything was resolved. They had my $30,000 deposit but pushed the deal through anyway. The vehicle also arrived missing equipment I specifically asked about and was told it had. Bottom line: think twice before buying from Cadillac Buick GMC of Pensacola. I encountered misinformation, shifting stories, and zero transparency. Verify everything yourself and don’t rely on what you’re told.

I recently purchased a Cadillac Escalade IQ through James Ming at Cadillac of Pensacola. The initial negotiation was smooth, but everything after that was a complete mess. When I was transferred to Amanda in finance, I made it clear that I wanted a GM extended warranty—nothing third-party. She told me the dealership “does not sell GM warranties,” which makes no sense for a Cadillac/GMC/Buick/Hummer dealership. Instead, she pushed a third-party warranty she claimed she personally uses. The next day, after finding terrible reviews about the company, I told them I would move forward with the vehicle but would not be purchasing any of those warranties. Only then did they suddenly “realize” they actually could sell GM warranties. This was the first major sign something was wrong. From that point forward, the situation continued to deteriorate. They attempted to change the transportation cost, delayed shipping the vehicle, and never disclosed that the car was in service for recall and warranty issues. Every day I received a new excuse—why the transporter didn’t show up, why the vehicle wasn’t released, why they needed another day. It was constant deflection and misinformation. And every time I asked a direct question, the answer was always, “Let me check with my manager, Pink.” Pink became the behind-the-scenes “bad cop” they blamed everything on, as if every issue or contradiction was his decision and not theirs. It felt like a convenient way to avoid accountability. James assured me multiple times that all recalls were completed and only minor warranty work remained that I could handle locally. That was not true. When I took the vehicle to my local dealer, they found two open recalls, and my car has now been in service for 15 days waiting on parts—for a vehicle I’ve already paid for and cannot drive. I even told both James and Amanda to keep the car until everything was resolved and not to finalize the sale until the vehicle was ready to ship. They already had my $30,000 deposit. Despite this, they pushed the sale through anyway, knowing the vehicle was not ready. To make matters worse, the car arrived missing equipment I specifically asked James about and was assured it had. It didn’t. Bottom line: think twice before buying from Cadillac Buick GMC of Pensacola. My experience involved misleading information, shifting stories, delays, undisclosed issues, and constant deflection onto a manager named Pink. If you choose to buy from them, verify every detail yourself and don’t take a single verbal answer at face value.

Our experience was Beyond Elite Treatment!! The purchase of My GMC 3500 Dually Dream Truck was the Best Ever; Thanks to John Ming, James Ming and Mr. Pink!!! All three Didn’t Have to assist and work with my wife and I as they Did!! They didn’t Think Twice and went Way Further past my expectations ! John made it a Pleasant Experience From His first hand shake to Our last hand shake. All three were Professional, Respectful, Friendly; Understood Our Needs and Wants! Plus my wife found her future car and We will be back to Step One GMC Pensacola PERIOD! All my Services will be at this location Too. When You Come Here To Purchase Your Next Vehicle Ask For John Ming but Be Careful Next To Get Mistaken By His Twin Brother James Ming. Either Way You Can’t Go Wrong Lol For Both Were Extremely Nice, Helpful And Knowledgeable!! It was Truly A Rewarding Day For Both My Wife and I because We Drove Off So Happy!! I Want To Personally Thank Everyone For Such A Wonderful Buying Experience! Especially John Ming!! Mr. Pink was so pleasant and understanding and being patient with accomplishing our Goal of Buying My Dream Denali 3500 Dually! Our Financial woman Amanda was a Big part of this Great Team. Securing the Best Possible Financial Loan for Our Purchase. I want to Thank Her Again for Making It Happen. You Will Not Be Disappointed But You Will Be Making A Big Mistake By Not Purchasing Your Next Vehicle From Step One GMC Pensacola PERIOD! So Again, Thank You All For Such A Wonderful Experience And Successful Purchase! William Wamsley