Massey Cadillac of South Orlando in Orlando including address, phone, dealer reviews, directions, a map, inventory and more

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8819 S Orange Blossom Trl
Orlando, FL 32809

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Sales: 888-821-9662

Used Cars: 888-819-3657

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00pm – 6:00pm
Tue 8:00pm – 6:00pm
Wed 8:00pm – 6:00pm
Thu 8:00pm – 6:00pm
Fri 8:00pm – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Massey Cadillac of South Orlando

Overall Rating:

4.7 (out of 5)

97% recommend this dealer

273 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Advertised a price and invoiced the car with several add

Reviewed by gshumway1943June 02, 2022

Advertised a price and invoiced the car with several add ons..i.e. glaze or other non wanted additions. I would have preferred a "straight deal"..In my opinion, they were not interested in selling the vehicle to me at the cars.com price.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Hello, Thank you for taking the time to leave this feedback for us. We apologize for any confusion regarding our pricing, as well as any inconveniences that this situation may have caused. Our General Manager would be happy to speak with you directly and work to make things right. If willing, please contact Jay Halili at 407-299-6161 at your earliest convenience.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Harold in sales was EXTREMELY helpful.

Reviewed by lopez.dan84March 03, 2022

Harold in sales was EXTREMELY helpful. No pressure type sale. He was very upfront about the vehicle. Should I ever have the money for a Caddy, I'll return

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Purchased a new, 2018 XT5 SUV in Jan. of 2019. Second...

Reviewed by ajhollowellJanuary 06, 2022

Purchased a new, 2018 XT5 SUV in Jan. of 2019. Second Cadillac purchased from the Massey dealership. I get routine services and check ups at the same dealership. A couple of months ago, I had my battery replaced by the service dept. at Massey. While on my way to work, and while yielding to traffic, as I approached entry onto the Florida turnpike, my auto-shut off kicked in (which is normal) however, it triggered my electrical system to SHUT OFF completely! This incident put me into very dangerous situation. I could not put on my hazard lights and there were cars and trucks approaching from behind with no indication as to why I was stopped. Fast forward to me contacting Massey Roadside assistance who openly admitted that the battery was not replaced correctly by the Massey service tech. Additionally, this incident was a combination, and result of two other major reasons: 1. GM motors' replacement battery spec is different from the stock battery...the battery posts are smaller - so service has to "retrofit" to the new battery, which combined with the incompetency of the service tech, contributed to my car shutting down. 2. Upon researching in Cadillac forums, it seems that there is an ongoing problem with Cadillac's (my model for instance) SHUTTING DOWN with no warning. The entire electrical system fails - drivers are stuck, like I was, with NO HAZARDS. I have addressed with Massey's management, only to be pacified and patronized...also made to feel like a stupid woman who is just "complaining" ....with absolutely no action or promise of researching this negligent act from their service department, and no concern about the flaw within the vehicles electrical system. I used to love my Cadillac, now I am fearful of driving it - I feel that it is a matter of time before this happens again. I will never buy from this dealership, or from any other that sells Cadillac's until GM corrects this issue. I plan on taking this incident to everyone that will listen, as I fear for my safety, and the safety of anyone who has the same vehicle.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We regret to hear that your recent visit was less than exceptional. We would like to speak with you directly and gather more information about your visit. If willing, please contact our GM, Jay Halili, at 407-299-6161 so we can work towards a solution.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Massey Cadillac of South Orlando

Welcome to Massey Cadillac South.
Come in and experience the Massey Cadillac difference. Since receiving the 2013 General Motors Dealer of the Year an award given to only 2% of GM dealers the highest ethical standards will guide everything we do. We will earn and re-earn the trust and confidence of our guests and colleagues every day. We are conveniently located 2 blocks south of the Florida Mall.

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