4241 N John Young Pkwy
Orlando, FL 32804
Sales: 888-674-0173
Used Cars: 888-674-1186
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Orlando, FL that carry Cadillac
Overall Rating:
4.5 (out of 5)
89% recommend this dealer
543 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Extremely disappointed in the Massey team.
Extremely disappointed in the Massey team. Reached out to them regarding a 26 Blackwing last week. Was told it was available, in stock. I followed up a few times on the status and was told was undergoing pre inspection since it had just been delivered I asked for a quote (Monday) which Brandon the new car sales manager sent, along with a follow up call for questions since it was an out of state purchase. I asked to put a deposit down and was told they would have the finance person call me. No call (Tuesday) from them so I called and they said “sorry, our sales manager will call you tonight.” No call that night. Wed they call back and I tell them nobody called me, I'm pushing to get the deal done and pay. They apologized and said somebody would call. No call all day (Wed) so I finally called back only to be told that they sold the car to a local guy. “Sorry.” I wasted 1 week trying to buy a car only to be mislead and ultimately screwed over. I had started moving funds and financing as well as looking at plane tickets to pick the car up on Friday. At least have the courtesy to call and say the car was sold, but just ghosting a customer is unacceptable on any level. If this is how they treat customers during the purchase process I can’t imagine what it’s like if you have an issue post sale. Massey left a bad taste in my mouth and definitely fit the stereotype of a typical dealership. Consider alternatives, especially if you are an out of state customer.
Dealer Response
Thank you for taking the time to share your experience. We sincerely apologize for the lack of communication and follow-through you encountered, especially after you made it clear you were ready to move forward with a deposit. Your feedback is being taken seriously, and we will be reviewing this internally. Please reach out to us at 407-299-6161 for continued support. We would appreciate the opportunity to make things right.
Maximum rating = 5
Extremely disappointed in the Massey team.
Extremely disappointed in the Massey team. Reached out to them regarding a 26 Blackwing last week. Was told it was available, in stock. I followed up a few times on the status and was told was undergoing pre inspection since it had just been delivered I asked for a quote (Monday) which Brandon the new car sales manager sent, along with a follow up call for questions since it was an out of state purchase. I asked to put a deposit down and was told they would have the finance person call me. No call (Tuesday) from them so I called and they said “sorry, our sales manager will call you tonight.” No call that night. Wed they call back and I tell them nobody called me, I'm pushing to get the deal done and pay. They apologized and said somebody would call. No call all day (Wed) so I finally called back only to be told that they sold the car to a local guy. “Sorry.” I wasted 1 week trying to buy a car only to be mislead and ultimately screwed over. I had started moving funds and financing as well as looking at plane tickets to pick the car up on Friday. At least have the courtesy to call and say the car was sold, but just ghosting a customer is unacceptable on any level. If this is how they treat customers during the purchase process I can’t imagine what it’s like if you have an issue post sale. Massey left a bad taste in my mouth and definitely fit the stereotype of a typical dealership. Consider alternatives, especially if you are an out of state customer.
Dealer Response
Thank you for taking the time to share your experience. We sincerely apologize for the lack of communication and follow-through you encountered, especially after you made it clear you were ready to move forward with a deposit. Your feedback is being taken seriously, and we will be reviewing this internally. Please reach out to us at 407-299-6161 for continued support. We would appreciate the opportunity to make things right.
Maximum rating = 5
I purchased a Ram 2500 from Massey Cadillac This truck
I purchased a Ram 2500 from Massey Cadillac This truck is everything I was searching for ... Thank you for the smooth purchase experience! Les Martin Mabank, Texas
Dealer Response
We are very happy to have provided you with such a positive experience! We hope to see you again soon, have a great day!
Maximum rating = 5
Welcome to Massey Cadillac North.
Come in and experience the Massey Cadillac difference. Since receiving the 2013 General Motors Dealer of the Year an award given to only 2% of GM dealers the highest ethical standards will guide everything we do. We will earn and re-earn the trust and confidence of our guests and colleagues every day.
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