Braman Cadillac

The “Luxury” Experience: How Braman Motors and Bentley Redefined Customer Care (Not in a Good Way) As someone who has enjoyed the supposed “pinnacle” of luxury by purchasing multiple Bentleys from Braman Motors, I expected a level of craftsmanship and customer service that matched the prestige. Unfortunately, what I got was a masterclass in irony. When my 4 year old $375,000 Bentley Flying Spur (30K miles) decided to quit life right after the warranty ended, I paid $600 just to tow it to the dealership. First, they quoted $26,000 to fix a coolant issue. Then, a month later, they discovered—surprise!—the engine was cracked, and I’d need to shell out $130,000 more. Apparently, Bentley’s definition of “luxury” includes the thrill of surprise engine replacements. Their idea of making me “whole” was to offer $80,000 cash and a $50,000 credit if I bought another new Bentley at full price. In other words, I’d have to dive back into a $375,000 purchase just to get a partial concession. If I chose not to buy another Bentley, they’d leave me with the bill. Other luxury brands might stand behind their product and fix such a catastrophic failure for a loyal client. Not here. Instead, they turned it into a high-stakes sales tactic. If I would have decided to take them up on their $50.000 credit offer and purchase the brand new $375,000 Flying Spur I would have lost $50K immediately in depreciation as soon as I would have driven of the lot. Now that I decided to decline the $50,000 credit. Days later they made their service department call me today to collect on the $26K repair bill, which of course I would have declined if they would have done their job right in the first place, if they would have told me the entire engine needs to be replaced. I told them to go back to their management and tell them that is is outrageous. I have been without a car now for several months and not have seen a dime from the dealership even though they signed the purchase agreement of $80,000 like a month ago. So if you’re considering the “luxury” of Bentley, just know that it might come with a side of irony and a very expensive lesson in how not to treat a customer. Good luck, and beware of what “customer care” really means here.

Mr Hector and Mr Wesley Russell went above and beyond to rectify situation with an attitude of excellence on my Bentley Mulsanne Purchase Thank you Team Bentley Miami

Probably the worst car-buying experience I’ve ever had. The salesperson was incredibly rude and hostile when I tried to gather more information about the vehicle I was interested in. They became visibly frustrated with my questions and even hung up on me multiple times because I was comparing options with another Cadillac dealership that offered a much better deal. The lack of professionalism and outright disrespect in separate phone conversations was shocking. I’m not sure what kind of customer service practices are taught here, but this experience made me take my business elsewhere. Save yourself the frustration—shop at a different dealership!