7999 Blanding Blvd
Jacksonville, FL 32244
Sales: 877-690-0168
Used Cars: 866-451-9956
Sales Department
| Sun | Closed |
| Mon | 8:30am – 7:00pm |
| Tue | 8:30am – 7:00pm |
| Wed | 8:30am – 7:00pm |
| Thu | 8:30am – 7:00pm |
| Fri | 8:30am – 7:00pm |
| Sat | 8:30am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:30pm |
| Sat | 8:00am – 5:00pm |
See all dealerships near Jacksonville, FL that carry Cadillac
Overall Rating:
3.7 (out of 5)
87% recommend this dealer
238 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
FYI to anyone taking their car to Field’s Cadillac for
FYI to anyone taking their car to Field’s Cadillac for service. The appt was for 9:30am on a Friday. The entire day came and went with no response as to what’s going on with the car. The service tech’s name is JR. I texted JR the next day to inquire with no response until just before close of business which turned into phone tag with no information on what to expect. My wife and I escalated to JR’s manager whose name is Jared. Jared offered no explanation other than our car wasn’t dropped off until 11:30am on that Friday. This was an unfounded easily verifiable fabrication that JR told his boss Jared. Suffice it to say Field’s Cadillac had our car only days away from one month, collected approximately $4k in repairs (when the initial concern was only brakes) and we had to initiate ALL contact during the repair process 🧐. It was after we escalated to the general manager of the dealership that Jared then initiated a contact and said our car was ready for pickup 🤨. Let me say the only saving grace in this matter was a wonderful lady by the name Mary. She was able to put my wife in a 2025 XT6. The concierge returned our car and picked up the loaner. I’m writing this review because approximately two weeks after the return of our car the brakes are squeaking when engaged. We noticed a slight squeak immediately but it is progressively getting worse. I reached out to Jared, the service manager, to correct the issue and have yet to hear back. Needless to say I am perturbed. The brakes are under warranty which could be why Field’s is in no hurry to contact me as our warranty repair will not yield Field’s as much revenue as a retail repair. Consumer beware!
Dealer Response
Steven and Dorothy, I am truly sorry for the frustrating service visit and the lack of communication you experienced. We pride ourselves on providing seamless, professional, and responsive care, and clearly, we've missed the mark here. I apologize that your concerns were not addressed in a timely manner. I would like to ensure this issue is rectified as quickly as possible. Please give me a call at your earliest convenience so that we can make things right. Thank you, Jarrod Pilone - Service Manager - (904) 778-7800
Maximum rating = 5
Had a great experience with my salesman Paul and the
Had a great experience with my salesman Paul and the entire team. From.our arrival at the dealership until we drove away in our new truck, just an excellent experience. Highly recommend!
Dealer Response
Lacey, thank you for recommending Paul and the team! We appreciate your business and we hope to welcome you back to Fields Cadillac Jacksonville in the future.
Maximum rating = 5
My first experience at Cadilac to help my Husband get his
My first experience at Cadilac to help my Husband get his car dream The appreciation of Cadilac was very high and satisfaction wasn’t expected that I was so happy to see how Joel Stuart trying so hard to help us get the car It’s a Cadilac 2024 electric also Bryan Andrews manager Frankie Hornick thank you so much for yall hard work Congratulations on my self for this beautiful Cadillac EV. I really appreciate yall
Dealer Response
Rose, we're delighted to hear that Joel and the team at Fields Cadillac Jacksonville made your experience so special. Congratulations on your new 2024 Cadillac EV! Enjoy every moment with it!
Maximum rating = 5
Fields Cadillac Jacksonville treats the needs of each individual customer with paramount concern. We know that you have high expectations of us as a Jacksonville Cadillac dealer and we enjoy the challenge of meeting and exceeding those standards each and every time our customers stop by our dealerships. Allow us to demonstrate our commitment to excellence!
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