Val Ward Cadillac in Fort Myers including address, phone, dealer reviews, directions, a map, inventory and more

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12626 S Tamiami Trail
Fort Myers, FL 33907

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Sales: 239-214-6959

Used Cars: 239-271-2736

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Val Ward Cadillac

Overall Rating:

4.9 (out of 5)

97% recommend this dealer

426 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Your staff very qualified very pleasant extremely

Reviewed by doc holladayJuly 16, 2022

Your staff very qualified very pleasant extremely professional the sales person and the financial person they are an asset to your business

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Hi, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

As a part time resident of Ft Myers I’ve had to use this

Reviewed by mknollman824April 12, 2022

As a part time resident of Ft Myers I’ve had to use this dealership on two occasions. In both instances I have been overwhelmed with how courteous the employees are and how caring they are of your problem. Today I noticed the flap, that covers where a trailer hitch should go, was loose and hanging. I drove to Val Ward and showed them the problem and I’m about 5 minutes it was fixed and I was on my way. Thanks for such great service.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hi, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Expensive waste of time

Reviewed by Kristie from Independence, KYMarch 01, 2022

We visit SWFL annually. This year during our trip, we received a "service driver assist" message and phoned Val Ward Cadillac for help. We dropped our vehicle off, and after about 2.5 hours, we were called back into the service center. They were not able to fix our Escalade (with a program reset), but suggested we start with replacing our windshield, and then possibly a new front/windshield camera. We paid the nearly $200 invoice, and left. They did wash our car, for us. I do want to acknowledge that. Not a detail. Just a standard exterior car wash. (For $191.61) Upon our return back home, we were able to have our Escalade serviced at our local authorized Cadillac dealer/service center. They "scanned codes" and reset the program, and fixed my car's issue in about an hour and a half, for $92.80. I felt like Val Ward Cadillac should have been able to easily assist us with this issue, and I also felt completely taken advantage of, after the fact. We will continue to visit SWFL, however, I would never recommend this service center to anyone.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Good Afternoon Kristie, Thank you for taking a moment to reach out to us, we are sorry to see your note! Please know that if your experience was anything less than exceptional that was certainly not our intent. I spoke with our Service Manager as well as the Cadillac Certified Technician that worked on your vehicle to gather some additional information regarding your Escalade visit. Just to give you a little more insight as to how our process works, when we receive a service driver assist message concern our technicians must follow a documented diagnostic process from Cadillac which includes relearning the calibration of your front camera with the rest of the system. In the case of your Escalade, our Mechanic attempted to complete this process on two separate occasions, and it failed each time. In our experience when this happens it is typically due to aftermarket front windshield glass or a hardware failure with the camera itself and our Tech noted that the front windshield on your vehicle was not the factory GM Part. Due to the complexity of modern integrated safety systems, sometimes even the smallest tolerances can be problematic for consistent operation and we have observed similar results with aftermarket glass many times in our Collision Center. In the event of a repeated learning failure, if we attempt to open a technical case with Cadillac, one of the first questions engineers will ask our technician is whether the factory windshield has been replaced and if so, is it a factory GM Part. It is great to hear you are back in action if your other dealer was able to complete this process successfully, but please keep this in mind in the event you encounter the problem again down the road. We have a great group of people here at Val Ward that are all here to help and the last thing we would want for any of our customers is to feel taken advantage of as you noted. If one of our Service Managers can help you, we would be happy to speak with you at your earliest convenience at 239.939.2212. Thanks again and have a great close to your week. -Val Ward Cadillac

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Val Ward Cadillac

Val Ward Cadillac is a third-generation family-owned business. For over 50 years we have sought to exceed the expectations of our Southwest Florida clientele.
We offer aggressive no nonsense pricing and have been a leader in Certified Pre-owned Cadillac sales.

Val Ward has received Cadillac's prestigious "Dealer of the Year" award 7 times and we are among Cadillac's top performing dealers for customer sales and service. We offer off site presentation of your new Cadillac as well as complimentary car washes to our clientele every Saturday. Let us show you how exceptional your luxury buying experience can be.

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