144 Railroad Ave
Greenwich, CT 06830
Sales: 203-307-0672
Used Cars: 203-307-0672
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:30pm |
| Sat | Closed |
See all dealerships near Greenwich, CT that carry Cadillac
Overall Rating:
2.4 (out of 5)
84% recommend this dealer
172 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Excellent customer service by Sales and Service
Excellent customer service by Sales and Service Departments, very accommodating, all questions and any concerns were responded to .
Dealer Response
We're glad to know our Sales and Service Departments at Cadillac of Greenwich were able to assist you effectively. Thanks for your feedback!
Maximum rating = 5
Occasionally you meet someone so stupid that they make
Occasionally you meet someone so stupid that they make you wonder how they were able to graduate from elementary school. Such a person is the owner/manager of Greenwich Cadillac. Over more than a decade I had spent close to $100k on vehicles and repairs, and I was currently thinking about making a new purchase. In other words I was a valuable customer. I brought in a car for repair. After paying a bill that was well above the original estimate, I was given the keys to a car that was quite literally illegal to drive. Fortunately, I was able to hire someone to fix the mess that they had created, but the wasted time and aggravation were considerable. I explained this to the owner. Had he reduced the bill by several thousand dollars, I might have kept doing business with his shop. Instead he offered a free oil change and wash. Suffice it to write that I will NEVER use his facility again.
Dealer Response
Thomas, we wish you all the best at your new repair shop.
Maximum rating = 5
Is $173 reasonable for an oil change? You tell me
I was scheduled for an inspection and oil change on 7/13/23. I drive a half hour to the dealer and was told that morning that they may not be able to do my inspection because the place they use is closed. They didn't tell me this the night before but they said they have another place they can bring it to for a fee. That's fine with me. I got a message later in the afternoon that my car was ready. When I got there they said they did the oil change but not the inspection. Btw, here is your oil change bill $173. I wouldn't even mind paying the ripoff price if they did my inspection....i can get an oil change anywhere for half the price i didn't have to drive an hour round trip to find out I couldn't get an inspection. Plus you want to give the business of the oil change to the Service Station that does the inspection. I'm totally displeased and there only saving grace is they give you a complimentary car wash. I didn't need a car wash I needed and Inspection and not be ripped off for an oil change
Dealer Response
John - Our intention is never to waste our customers' time or energy and it's disappointing to hear that this was not reflected during your visit. Your appointment included not only an oil change but a parking assist system, which we were able to successfully install. We apologize for the inconvenience of not being able to have the New York State Inspection Performed since the facility we use in New York (we are based in Connecticut) was closed when we contacted them the morning of your service. Our team advised you when you arrived that we would try to find another facility, but we were unfortunately unsuccessful. We are also sorry to hear that you were not satisfied with our pricing, as we strive to provide the fairest rates we can. We strive to offer quality and respectful service and expect the same in return. Thank you, Mike Phillips - Service Manager - (203) 625-6300
Maximum rating = 5
Cadillac of Greenwich is located conveniently right off exit 3 from I95 just one minute from the train station. Our new ownership is excited to bring certified pre-owned Cadillacs to Fairfield and Westchester Counties. Shop how you like to at Cadillac of Greenwich and 24 hours a day at cadillacofgreenwich.com.
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