1097 Farmington Ave
Bristol, CT 06010

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Hours Toggle

Sales Department

Sun Closed
Mon 10:00am – 7:30pm
Tue 10:00am – 7:30pm
Wed 10:00am – 7:30pm
Thu 10:00am – 7:30pm
Fri 10:00am – 6:00pm
Sat 10:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 9:00am – 1:00pm

Reviews of Stephen Automall Centre

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Down on luck they wont help go elsewhere

Reviewed by Disappointed from CTFebruary 19, 2023

If I could give them no stars I would. I’m a single mom and a RN working on my credit went there with 1500 dollar deposit. Which they took before even speaking to a bank. David, Chris, and Frank all rude and did not want to help because my credit was bad and I didn’t have an additional 1000 dollars to put down. I work nights so I sleep during the day so I didn’t answer they called my fathers job and my work very unprofessional. They work on their timeline not the customers and got mad when I said something. Robert was nice but he had called out so I had no choice but to deal with the others. When I did get someone David said he would call back no calls. I gave them a chance to see if they can help me get anything but nothing was done. I called to ask for my refund David says we did that already which I still haven’t received. I asked why I wasn’t called about the progress his response “I didn’t need to call”. I asked what was the end result he was like “there was nothing we could do for you”. Not everyone has great credit and 1000s of dollars sitting in the bank. So if you really need help they are not it! Robert thank you! The rest of them need education on how to address people instead of making their customers feel like they beneath them because they’re struggling. Remember people who are so called beneath you might save your life one day. It’s called common courtesy.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hello, we do apologize for any inconvenience this has caused. We help people with all levels of credit and sometimes the banks do require more money down to finance the deal, this is not an amount that we control. If you would like to further discuss the issue, please give our Sales Manager a call at 860-584-7452. Thank you.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Scammers

Reviewed by Oleg from NJJune 10, 2022

Listed on cars.com for one price and asking for $10,000 more over the phone. Salesman lied to me that dealership didn’t list that listing. 😃

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

2016 Jeep Compass Latitude

Reviewed by Chris from Bristol, CTApril 07, 2021

Eric was absolutely amazing in helping myself and my wife. We looked at a 2016 Jeep. He took the time to make sure we were comfortable, and understood the process. Very patient, friendly and went over the top to make sure we left happy, and within our price point. Couldn't express how easy the process was, and how he was with us every step of the way. Very personalized experience, did not feel like just another person buying a car.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you Chris for the fantastic review! We are happy to hear Eric was able to provide such a positive sales experience. Enjoy and let us know if you need anything else.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Stephen Automall Centre

We've been serving Bristol & the Greater Hartford CT area in Connecticut for over 50 years. When it comes to high quality competitively priced used cars by Toyota Scion Cadillac GMC and more in Bristol and Hartford CT Stephen AutoMall Centre is your destination. Our dedicated sales staff and top-trained repair technicians are here to make your auto shopping experience fun easy and financially advantageous.

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