Stephen Automall Centre in Bristol including address, phone, dealer reviews, directions, a map, inventory and more

1097 Farmington Ave
Bristol, CT 06010

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Sales: 860-406-6892

Used Cars: 860-863-4996

Hours Toggle

Sales Department

Sun Closed
Mon 10:00am – 7:30pm
Tue 10:00am – 7:30pm
Wed 10:00am – 7:30pm
Thu 10:00am – 7:30pm
Fri 10:00am – 6:00pm
Sat 10:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 9:00am – 1:00pm

Reviews of Stephen Automall Centre

Overall Rating:

4.5 (out of 5)

95% recommend this dealer

567 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

Deceptive advertising 101.

Reviewed by cpbFebruary 23, 2023

Deceptive advertising 101. List price online and sticker MSRP were the same. we agreed and were paying cash. Salesman came back with final number on paper which was SIX THOUSAND MORE than the MSRP! He began to explain that due to the high demand and shortage of vehicles , especially the RAV4 Prime that there is a premium vehicle fee. The best deal they offered was a $500.00 break if we financed with them. Needless to say we walked. I had heard bad things about this dealership having lived in the same town all my 62 years , now I got a first hand dose. Never again.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Hello, we do apologize for the inconvenience. If you would like to further discuss, please give our Toyota Sales Manager a call at 860-584-7353. Thank you.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Down on luck they wont help go elsewhere

Reviewed by Disappointed from CTFebruary 19, 2023

If I could give them no stars I would. I’m a single mom and a RN working on my credit went there with 1500 dollar deposit. Which they took before even speaking to a bank. David, Chris, and Frank all rude and did not want to help because my credit was bad and I didn’t have an additional 1000 dollars to put down. I work nights so I sleep during the day so I didn’t answer they called my fathers job and my work very unprofessional. They work on their timeline not the customers and got mad when I said something. Robert was nice but he had called out so I had no choice but to deal with the others. When I did get someone David said he would call back no calls. I gave them a chance to see if they can help me get anything but nothing was done. I called to ask for my refund David says we did that already which I still haven’t received. I asked why I wasn’t called about the progress his response “I didn’t need to call”. I asked what was the end result he was like “there was nothing we could do for you”. Not everyone has great credit and 1000s of dollars sitting in the bank. So if you really need help they are not it! Robert thank you! The rest of them need education on how to address people instead of making their customers feel like they beneath them because they’re struggling. Remember people who are so called beneath you might save your life one day. It’s called common courtesy.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hello, we do apologize for any inconvenience this has caused. We help people with all levels of credit and sometimes the banks do require more money down to finance the deal, this is not an amount that we control. If you would like to further discuss the issue, please give our Sales Manager a call at 860-584-7452. Thank you.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great customer service they actually worked with me to

Reviewed by November 01, 2022

Great customer service they actually worked with me to keep cost down. Hands down a dealership for the people

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for the fantastic review! Please let us know if you need anything else.

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Stephen Automall Centre

We've been serving Bristol & the Greater Hartford CT area in Connecticut for over 50 years. When it comes to high quality competitively priced used cars by Toyota Scion Cadillac GMC and more in Bristol and Hartford CT Stephen AutoMall Centre is your destination. Our dedicated sales staff and top-trained repair technicians are here to make your auto shopping experience fun easy and financially advantageous.

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