Crestview Cadillac in West Covina including address, phone, dealer reviews, directions, a map, inventory and more

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2700 E Garvey Ave S
West Covina, CA 91791

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Sales: 888-987-2557

Used Cars: 888-543-5037

Hours Toggle

Sales Department

Sun 10:00am – 5:00pm
Mon 8:30am – 5:00pm
Tue 8:30am – 5:00pm
Wed 8:30am – 5:00pm
Thu 8:30am – 5:00pm
Fri 8:30am – 5:00pm
Sat 10:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Crestview Cadillac

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

299 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Dangerous Dealership

Reviewed by Joshua T from Walnut, caFebruary 10, 2022

3 Clear Facts About This Dealership: 1. They turned the warning indicator off my vehicle without fixing issue endangering my family 2. Refused to honor my warranty based on a disagreement 3. Jeopardized my safety by canceling part meant to fix my vehicle Crestview Cadillac Service Department ran by Paul Cummings serviced my vehicle. Through the process Wayne an employee failed to communicate with us on the status of our vehicle. When confronted about leaving us stranded with no vehicle during a "warranty" issue and not communicating with us about what was going with our vehicle. They refused to service the vehicle, turned my warning indicator off, and canceled the part meant to service my car. I've reached out to Ted their GM via email to resolve this issue, however rather than address why customer safety isn't their priority they reported my Yelp review. This is what can happen to you if you use this dealership

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We acknowledge your review and are currently looking into the events you’ve detailed.

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

The service department at this dealership is filled with...

Reviewed by WayneisaCrookFebruary 07, 2022

The service department at this dealership is filled with liars and crooks. I would highly advise against anyone using this place to service your vehicle. Specifically watch out for a guy named Wayne, he’s lacking integrity and honesty

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We acknowledge this review.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Hi my name is Ed . On March 30 th . my wife and I had the...

Reviewed by edandmonica79September 01, 2021

Hi my name is Ed . On March 30 th . my wife and I had the pleasure of working with Avia Yin on purchasing our Cadillac XT5.. Wonderful car and even better people to work with . Thank You Crestview Cadillac . Glad we made the choice to buy there . Excellent staff .

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Best Regards, Ted Hwang - General Manager

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Crestview Cadillac

The future of Cadillac is exciting indeed. Cadillac is reinventing affordable luxury by providing outstanding value for your money. We are family owned and exclusively Cadillac. Our Sales Department is open for you seven days a week. Our Service Department and Collision Center are available Monday through Friday with no appointment required. Our technicians are factory trained and ASE certified. We have over $1000000 worth of Cadillac service loaners including Escalade available by appointment. Each of our employees is here to serve you just call or stop by.

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