Cadillac Pasadena

Cham is absolutely a wonderful person. He is like the friendliest most professional medical doctor you have ever had while being the most knowledgable person about cars. Car sales person doesn't come close to describing him. He is the person you have always hope to find when you go to purchase a new car. He is the BEST. If you are in the market for a Cadillac forget all the other dealer and go meet him at Cadillac of Pasadena. The best experience buying a new car in 50 years of buying new cars.

Expressing my gratitude to Vanessa, Jonathan, and Tony for amazing customer service! Vanessa was very patient, knowledgeable, humble, and helpful! My sister walked out with her new 25 Cadillac CT 5 Sport!

Horrible is an understatement. This was the absolute worst car dealership experience of my 35 years of buying and selling cars. After getting a quick estimate of my car's value on KBB.com, I was contacted by Cadillac Pasadena, showing interest in purchasing my vehicle. They asked me to bring it in for a final evaluation before cutting a check. I picked up my daughter from school and drove straight to the dealership, arriving at 2:30 pm. They evaluated the car and agreed to purchase it by 2:50 pm. We started the paperwork, and I called my wife to leave work early, pick up the second car key from home, and meet us at the dealership via Uber. My wife brought the key by 4:20 pm, and these xxxxxxxx made the three of us wait in the lounge area until the finance person became available to complete the paperwork and cut a check. These jerks kept us waiting until 9:20 pm, even though the dealership closed at 8 pm. Every 15-20 minutes, the xxxxxxx manager would come up to us with some xx problem they encountered, deducting $500, then $850, and finally $1200 for reasons that made no sense. After rejecting the last $1200 deduction, the xxxxface manager came up to us at 9:20 pm to say they decided not to proceed with the purchase. Here we were, waiting for 6 1/2 hours, half-asleep, for this guy to come and tell us they weren’t going to buy the car after all. Had I not been married, I would have shoved my fist down that GM's throat and taken it out through his rear end. I’ve never felt the level of rage and frustration I experienced that night. It's been three months since that day, and not a single day goes by that I don't think about how I'll respond to this treatment. My wife made me write this review to put an end to this before I regret my actions. I'm 51 years old and have seen every kind of xxxxxxx in my life, but this was a new low. Every time I pass by this dealership, my blood pressure spikes. Just imagine for a second: you make three people wait 6 1/2 hours for a signature and a check, only to inform them that you’ve decided not to proceed. What kind of low-life xxxxxxx individual do you have to be to do that? By now, I'm sure you can tell how furious I am as I type this. I hope this review ends this trauma for me and gives people a heads-up on what to expect from the manager at Cadillac Pasadena. Please forgive the foul language—believe me, I tried to exclude it, but I couldn't. Avoid this place at all costs. They don't deserve your business. This dealership is a haven for incompetent, deceitful, and utterly disrespectful staff. They treat potential customers like trash and clearly have no sense of decency or professionalism. The so-called "manager" is a pathetic excuse for a human being, let alone a professional. Save yourself the headache and steer clear of this dumpster fire of a dealership. If you value your time, money, and sanity, do yourself a favor and avoid Cadillac Pasadena like the plague. They don’t deserve a single cent or second of your time.