Cadillac of South San Francisco

Exceptional dealer knowledge, genuine care, no-pressure vibe—made my Cadillac visit an absolute pleasure! Look forward to purchasing soon.

I felt like I was at home. The lounge area has many snacks and beverages that I enjoyed. They made the purchase easy. Thank you guys!

This is by far the worst car-buying experience I have ever had. First of all, I want to be very clear: my intention is not to disrespect any business. I am a business owner myself, and I have never treated a customer the way this dealership treated me. However, what I experienced here is completely unacceptable and extremely unprofessional. I originally went to this Cadillac dealership to buy a Cadillac. While there, I saw a BMW X7, test drove it, liked it, and decided to purchase it. From the very beginning, I clearly informed the salesperson that the tires were badly worn and needed to be replaced. I was promised that the vehicle would stay at the dealership for 2–3 days, that all problems would be fixed, and that the car would be delivered fully inspected and safe. These promises were never kept. When I picked up the vehicle, it had multiple serious issues, including: • Loud and constant noise from the wheels • Noise from the suspension • Noise from the engine • Windshield/wind noise The car was clearly not properly inspected before delivery. When I returned to the dealership and reported these issues, I was told: “We are not BMW service. Take the car to BMW.” This response was shocking. A dealer should never sell a vehicle without ensuring it is safe, especially after I explained that I have two children and their safety is my top priority. I took the vehicle to BMW for a full inspection. BMW confirmed in writing that the tires must be replaced and that they were the source of the noise. I brought all official BMW inspection documents back to the Cadillac dealer. At that point, the dealership told me: “We also did our own inspection, and according to us, the tires do NOT need to be replaced.” So BMW says the tires must be replaced, the Cadillac dealer says they don’t. Everything is documented on paper, and I will be posting photos and inspection reports to support this review. Despite promising to take care of any problems, the dealership refused responsibility, contradicted BMW’s findings, and then demanded $2,000 from me to fix issues that clearly existed before delivery. They also promised me a $500 gift card for their mistakes, which I never received. Another broken promise. I made it very clear to them: “I do not want money or gift cards. I only want my car to be safe, properly repaired, and drivable.” They ignored this completely. Once they took my money and delivered the car, they stopped caring. No follow-up, no responsibility, no accountability. In my opinion, they do not know how to run a proper business. This is not how a professional dealership operates. The way they handle customers is extremely concerning and feels misleading. I am currently in contact with my attorneys, and this matter will be pursued further. This will not end here. I strongly DO NOT recommend this dealership to anyone. Please be extremely careful before doing business here.