8310 W Bell Rd
Glendale, AZ 85308
Sales: 623-209-7313
Used Cars: 623-207-7219
Sales Department
| Sun | 10:00am – 6:00pm |
| Mon | 8:00am – 8:00pm |
| Tue | 8:00am – 8:00pm |
| Wed | 8:00am – 8:00pm |
| Thu | 8:00am – 8:00pm |
| Fri | 8:00am – 8:00pm |
| Sat | 8:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 4:00pm |
See all dealerships near Glendale, AZ that carry Cadillac
Overall Rating:
3.6 (out of 5)
89% recommend this dealer
501 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I would never bring my car to them again.
I would never bring my car to them again. the 1st advisor was horrible to the point that when I was talking with him before my car was there to set a time to bring it in, I had to ask if I needed to talk with someone else there to help me. I took my 2008 SRX in. They told me there was no oil leak, but I saw oil. they also said my Transmission mount was completely collapsed. Had to do engine mounts, bushings. Did a complete inspection, which was horrible (I will explain later). I had all the other things done that they suggested, except the trans mount, as they don't make it anymore. Got it back, and the tire sensor was messed up when we got in the car. I took it to a fabrication company to see if they could make a tran mount for it. The owner of the place had me come in and took me under my Cadi. 1st off, the transmission mount was not collapsed at all. It was fine. He also showed me that the Rac and pinion were leaking oil really badly and needed to be replaced. Also, the struts were so warn that they should have been replaced abd the dealer should have seen this. The advisor at Arrowhead was pushing things that did not need to be done "ching ching, lets get money out of our customer" is what it was like. I ended up telling the manager that I did not want Mike to touch or look at my cadi. So, 2400 dollars later, and they did not address the real concern. Horrible place to take your cadi. I would never recommend them to anyone to service their cars. I always heard you should take your car to the dealer, but they are not honest, and I expected more from Cadillac.
Dealer Response
What you’ve detailed is concerning, and it’s never the type of experience we want any of our customers to have. Our goal is always to provide transparent communication, accurate diagnostics, and quality service you can trust — and it’s clear we missed that mark during your recent visit. We would appreciate the opportunity to review your repair history and address your concerns directly. Please reach out to Robyn Schluter, our Customer Service Manager, at 623-242-5838, so we can gather more details.
Maximum rating = 5
Why it’s my review posted?
Why it’s my review posted? Why doesn’t Justin let me put my post up when I’m answering his post. All he does is lie about what he did and didn’t do.
Maximum rating = 5
worst Dealer ever.
worst Dealer ever. I am 70 years old and thier head salesman Joe is a horrible person.
Maximum rating = 5
Welcome to Arrowhead Cadillac a Berkshire Hathaway Company. We've moved to a great new location to better serve Cadillac customers in Phoenix Scottsdale Glendale and throughout Arizona. Arrowhead Cadillac formerly Lund Cadillac has built a state-of-the-art facility on the Northwest corner of 83rd Ave & Bell Road. Arrowhead Cadillac continues Lund Cadillac's proud tradition of providing the very best available from one of the world's best known luxury brands. With 55000sf of space a luxury showroom & a premium auto repair & service center our new dealership is better than ever before!
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