Arrowhead Cadillac

Great dealership to work with, I was from out of state. Frank made the process easy and fast, he answered all my questions with Lightning speed. He went above and beyond to fulfill all my needs.

*Avoid At All Costs* Who knows if this will move the needle for them, but I struggled through a failed sales process with their team for a week now, and I'm just kind of shocked at how broken their systems and processes seem to be. Salesperson Mark is quite possibly the least intelligent and most incompetent salesperson I have ever encountered, and the finance department seems incapable of paying attention to any detail, and the process of trying to get the deal closed seemed sketchy from start to finish. Documentation and remote signing seems a decade behind. Sleazy forms with incorrect calculations and attempts at sliding in disclaimers and incorrect warranty items were repeatedly included in documentation. I have purchased 10 or 15 cars in my adult life so I have a decent sample size dealing with good dealerships and not so good: This organization is the worst experience I've ever had. And it's not even close. The quality of people and their communication I experienced makes strip mall used-car dealerships seem like a Beverly Hills Apple store. Surprisingly, the Google reviews are high, but if you take some time to read the one star reviews, a consistent, recurring, and clear trend comes into focus and it's not good. I can't for the life of me understand how an organization could stay in business with the staff and process I experienced. Avoid At All Costs

I would never bring my car to them again. the 1st advisor was horrible to the point that when I was talking with him before my car was there to set a time to bring it in, I had to ask if I needed to talk with someone else there to help me. I took my 2008 SRX in. They told me there was no oil leak, but I saw oil. they also said my Transmission mount was completely collapsed. Had to do engine mounts, bushings. Did a complete inspection, which was horrible (I will explain later). I had all the other things done that they suggested, except the trans mount, as they don't make it anymore. Got it back, and the tire sensor was messed up when we got in the car. I took it to a fabrication company to see if they could make a tran mount for it. The owner of the place had me come in and took me under my Cadi. 1st off, the transmission mount was not collapsed at all. It was fine. He also showed me that the Rac and pinion were leaking oil really badly and needed to be replaced. Also, the struts were so warn that they should have been replaced abd the dealer should have seen this. The advisor at Arrowhead was pushing things that did not need to be done "ching ching, lets get money out of our customer" is what it was like. I ended up telling the manager that I did not want Mike to touch or look at my cadi. So, 2400 dollars later, and they did not address the real concern. Horrible place to take your cadi. I would never recommend them to anyone to service their cars. I always heard you should take your car to the dealer, but they are not honest, and I expected more from Cadillac.