Zimbrick Buick GMC Eastside in Madison including address, phone, dealer reviews, directions, a map, inventory and more

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5402 High Crossing Blvd
Madison, WI 53718

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Sales: 608-729-3829

Used Cars: 608-729-3827

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat Closed

Reviews of Zimbrick Buick GMC Eastside

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

627 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

They will scam you out of anything

Reviewed by Crystal Lamb from Fort Atkinson, WiApril 20, 2022

I would absolutely not recommend. I bought my 2013 GMC Terrain from them and I couldn't regret it more. Took my car exclusively to them for service and maintenance. My car had a recall for oil consumption. I went thru all the proper avenues to make sure it was covered. Brought it to Zimbrick for the work to be done. During the test drive they blow up the engine in my car. They replaced it with a certified "reman engine" that they claimed had a 3 year 100,000 mile warrenty. I went on and felt happy with the resolution. Fast forward to December and i was looking to sell my car. I was about 10k miles post engine swap done at the dealership, and had no reason to suspect any issues. I had someone interested and took it to a local dealership to get it inspected. They were absolutely shocked by the condition of the oil in which I just had changed about 1k miles prior at Zimbrick. Zimbrick did not make any notes of any leaks or abnormalities at the time. I took the car back to get inspected and to resolve any issues on my fairly new engine swap. They looked it over my car and it leaks from the front main seal, valve cover, timing chain cover, and the camshaft actuators. In addition they suggested I have my PCV system replaced (which had been replaced about a year prior to this assessment for $500). I expected Zimbrick to cover some of the work since they had recently made an engine swap and I didnt have any of these issues before they messed up my motor. Well apparently there was no documentation of the swap in their system and the service writer and mechanic no longer worked there. So they claimed that nothing was their fault. Now at 10k miles post engine swap I am now stuck with over $2,000 in repairs. The dealership told be too bad so sad that they wouldn't cover any of the work and the so called warrenty covered $35. So now I'm stuck with a car that they messed up and have to pay over $2,000 to fix because it is unsafe to drive. The service manager told me there is no way they can stand by something after 10k miles, that's just too long. They were not helpful, keep sketchy documentation, don't treat women equally, and have extremely poor customer service. I would not recommend going there for anything ever.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

overcharging for service

Reviewed by 2gmcs2many from sun prairie, wiDecember 22, 2021

after purchasing two $50,000 vehicles from this dealership i took one of the vehicles with less than 50k with 2 issues and asked how much to repair, showing them what was broken we can’t fix needs to be replaced and charged me $160 for diagnosis of something i already knew was broken and needed replacing and have to show the service tech

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 4

Customer Service 1

Buying Process 4

Quality of Repair 4

Maximum rating = 5

1.0 (out of 5)

I have purchase 2 vehicles each in excess of $50,000 from...

Reviewed by 2gmcstoomanyDecember 22, 2021

I have purchase 2 vehicles each in excess of $50,000 from this dealership first off a vehicle that cost that much should not be having major issues with under 50k miles second i took the vehicle in asking how much to repair 2 broken items which i showed the tech….they came back with we have to replace at over $1300 then gave me a bill of $160 for diagnosis…..but you didn’t diagnosis i’m through with this dealership and the way they treat customers

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 2

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

About Zimbrick Buick GMC Eastside

Zimbrick Buick GMC Eastside is proud to be a member of the Zimbrick family of automotive centers, which has been serving customers in Madison, WI, for over 50 years. Offering over 2,000 vehicles total, Zimbrick dealerships can help you find the right car for your lifestyle. And our service experts are here to make sure your car stays on the road longer.

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