Markquart Motors

Recently Markquart updated how they service vehicles. In short, I am not satisfied. When you schedule an appointment, online or otherwise, you are ONLY scheduling with the customer service rep, not with the actual shop to get your car in for diagnosis/repairs/service. My appointment was at 8:45am on Wednesday, as this was the soonest available appointment they had when I was scheduling online on Sunday. My car was dropped off on Tuesday. When I called for an update on Thursday morning (a day after my appointment) there were 15 cars ahead of me in line to go into the shop. When I talked with my CSR in the afternoon there were 12 cars ahead of me. My car did not even get into the shop until FRIDAY! Two days after my "appointment". Markquart (GM) no longer has a loaner program. They only have a rental program and it costs $40 a day to rent a vehicle. Now, if I had picked up a rental vehicle on Monday, I would have spent an extra $200 on top of any necessary repairs. Thankfully, I was able to borrow a vehicle from a family member which saved me $200 and allowed me to not be without a vehicle for the week. I do not know if Marquart was short technicians and that is what caused this situation to happen but I do hope they look into this. There has to be a better way to service vehicles efficiently.

Had an appointment for 9am on Wed and was told when I got there that they MIGHT get to look at it by the end of the week, and no..Markquart doesn't let you have a loaner while you wait for their backed up service dept unless you pay $40/day!!!! I was told, "You make the appointment with the consultant, not the actual service tech." Umm. NO! I did not make a 9am Wed appointment so I could wait until next week to get my vehicle back. I called 2pm on Thur and Caleb told me he would call as soon as he knew more and I told him I needed the vehicle for a Fri trip. I called at 4:40, was told Caleb was with a customer. I left a voicemail. NO call back. After 5pm, went up to get the vehicle and Caleb had LEFT without returning my call. Want to know why I go to New Richmond or the Twin Cities to buy vehicles? This terrible service goes a LONG way to explaining that!

Bryan in sales was very professional and courteous. The process was smooth even with the COVID restrictions. Samantha in support was fantastic. I like having someone I can contact if I need service or any other needs.