Gross Motors of Black River Falls in Black River Falls including address, phone, dealer reviews, directions, a map, inventory and more

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1011 Commerce Dr
Black River Falls, WI 54615

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Sales: 715-502-4775

Used Cars: 715-502-4795

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 3:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 7:30am – 12:00pm

Reviews of Gross Motors of Black River Falls

Overall Rating:

4.5 (out of 5)

94% recommend this dealer

49 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

Service Center

Reviewed by Local from Black River Falls, WIJanuary 09, 2019

Good customer service, wants to meet your needs. Expertise on "other" vehicles and pricing is questionable - although I believe they have a price matching program.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for the positive review. It seems as though we have met your needs, but there are some areas we can improve on. If there's anything we can do for you, please do not hesitate to give us a call at 715-284-5425. We hope to see you again in the future!

Overall Facilities N/A

Customer Service 4

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.8 (out of 5)

Terrible service

Reviewed by Joe from Ettrick wiJanuary 10, 2018

Worst service I've ever had! Honestly I think I could train a xxxxxx to do better work than these guys! Just terrible if your thinking about getting your vehicle worked on here DONT! You'll be better off going to the zoo

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Joe, We hope that the negative issue that you had with our store has been resolved. If not, please contact us at your earliest convenience at 715-284-5425.

Overall Facilities 3

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Regular Service

Reviewed by Max from Black River Falls WIApril 18, 2017

Friendly personal service. Great to be back home and away from big city dealers. Work was done promptly and professionally.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Max, Thank you for the great review, and moreover, thank you for your business! We strive for complete customer satisfaction, and are happy to hear that you had a great experience at our Black River Falls service department. Thank you again for stopping in, and let us know if we can be of any other assistance. Drive Safely!

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Gross Motors of Black River Falls

The Gross Motors Automotive Group has been serving Central Wisconsin's automotive needs since 1956. We continue to be GM's number one ranked dealer per their rankings in the state of Wisconsin. Our Business continues to grow on the foundations of trust good service and great prices.

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