West Side GM in Berlin including address, phone, dealer reviews, directions, a map, inventory and more

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822 Broadway St
Berlin, WI 54923

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Sales: 920-361-5100

Used Cars: 920-354-4263

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:00pm
Sat 8:00am – 12:00pm

Reviews of West Side GM

Overall Rating:

4.5 (out of 5)

86% recommend this dealer

36 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Shady dealer

Reviewed by Gregray34 from Westfield, WIApril 27, 2021

To date West Side was my worst car buying experience. They tried to pull tricks and completely alter the deal that was already agreed upon, then when I wouldn’t agree said they were just going to put the truck back on the lot and sell it and wouldn’t hold it 1 day till Monday . Mind you the details of the deal were already agreed on prior to me driving an hour out there, I held up my end of the bargain they did not, even though I went over the details with the salesmen i was working with a half dozen times or more so there wouldn’t be any surprises that day. I will never go to West Side again nor recommend anyone I know go there. In the past year I bought a truck from them, as did a co-worker from the railroad I sent to them on recommendation. Now, I will do quit the opposite and go out of my way to let others know how bad they treat customers. People please just pay attention to how dealerships treat customers when the supply of vehicles is low, and remember that for when things get back to normal. West Side just lost a customer for life.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

We acknowledge your review and are currently looking into the events you’ve detailed.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.3 (out of 5)

Be careful

Reviewed by Mike from WINNECONNESeptember 14, 2020

Purchase used vehicle. Two days later noticed squeaking sound from my steering wheel. Took it back to dealer who stated they would try and find the problem. After making an appointment they had my vehicle for 1 1/2 hours, where upon they told me they had know idea what the problem was, and that was all the time they had approved to find problem and I would have to bring it back in where they may have to charge me two hours to find problem and whatever to fix it. I understand I purchased a used vehicle but you would think they could do more for me. I feel they do not back up the vehicles they sell. I mean if you purchase a vehicle online they at least give you 7 days. Please be careful. Will not purchase again from this dealer, and do not suggest you do.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great dealer! Makes buying easy!

Reviewed by Scott from LaValle, WiFebruary 22, 2020

Talk to Charles he’ll make your buying experience the best you’ve ever had! We never expected to end up in Berlin but so glad we did!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Scott, Thanks for your awesome review, we are so glad you ended up at West Side GM too! It is great to know you had a good experience working with Charles! We hope to see you again in the future! The West Side GM Team

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About West Side GM

Welcome to West Side GM! We are your premier Chevrolet Buick and GMC dealer in Berlin WI. Let us show you around our locally-owned new and used car dealership. When you first arrive you might be surprised at our complete inventory of Chevrolet models. If you're coming in from out of town we have what you're looking for. We have served Wisconsin since 1946 and we are happy to extend our hospitality so come by and see what we have to offer!

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