A member of the Cars.com family
A member of the Cars.com family
1156 Big Laurel Hwy
Bluefield, WV 24701
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:30pm |
| Sat | 8:00am – 12:00pm |
See all dealerships near Bluefield, WV that carry Toyota, Chevrolet, GMC, Cadillac, Buick, Chrysler
Overall Rating:
4.7 (out of 5)
86% recommend this dealer
51 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Poor service
I have purchased a vehicle that was previously worked on for recall at your service department. The recall was for headlights. The headlights have now stopped working again. The drive lights never worked. I’ve returned to your service department to be advised that I would need to pay $300 to have the bumper removed as well as I was billed $70 today for them to do nothing and my vehicle just sit in your service department. Your service department manager was no help was not willing to keep me as a customer or even try at that point as of today I will no longer be doing business with Coles. I have also contacted GM.
Maximum rating = 5
March 2022 Trade
Service was average as far a making a trade at Cole Chevy. They could have offered more money for my trade knowing what they are selling my truck for now for certain. I will for future trades or buys shop around before making a deal.
Dealer Response
Hi, thank you for taking the time to leave us your honest feedback. It's upsetting to hear that your experience was anything but stellar. Here at Cole Chevrolet Buick GMC, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (800) 620-9544 to discuss ways we can better serve you in the future.
Maximum rating = 5
Not What I Expected
As long as it is easy for the people to say the right thing, they will. When they mess up, you will be left holding the bag. I told them I needed NC weighted plates that would cost more than a car plate, I was told the ~$76 plate fee would supply whatever plate I need and it would be included. I explained that weighted plates cost a lot more than car tags and was reassured that the weighted tags were included before I signed. Of course, I get a call from the dealership wanting me to pay the difference. After talking to the General Manager, I was told there was nothing he could do and he would talk to his people about making promises like this. It's a bad manager that openly stiffs a customer AND blames his employees. I could have gone to a used car lot and been treated like this!
Maximum rating = 5
Cole Chevrolet Buick GMC Cadillac is a General Motors new vehicle dealership that offers General Motors full line-up. Our extensive new and pre-owned vehicle inventory and flexible financing options makes it easy to find the vehicle that is right for you and your budget. Select a vehicle and find out why Cole Chevy is Just Better in Bluefield.
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