Cole Chevrolet Cadillac in Bluefield including address, phone, dealer reviews, directions, a map, inventory and more

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1156 Big Laurel Hwy
Bluefield, WV 24701

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 12:00pm

Reviews of Cole Chevrolet Cadillac

Overall Rating:

4.7 (out of 5)

86% recommend this dealer

51 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Poor service

Reviewed by Johnny Graham from Bluefield WVJune 21, 2022

I have purchased a vehicle that was previously worked on for recall at your service department. The recall was for headlights. The headlights have now stopped working again. The drive lights never worked. I’ve returned to your service department to be advised that I would need to pay $300 to have the bumper removed as well as I was billed $70 today for them to do nothing and my vehicle just sit in your service department. Your service department manager was no help was not willing to keep me as a customer or even try at that point as of today I will no longer be doing business with Coles. I have also contacted GM.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

3.0 (out of 5)

March 2022 Trade

Reviewed by JASON ROTEN from Bluefield, WVApril 12, 2022

Service was average as far a making a trade at Cole Chevy. They could have offered more money for my trade knowing what they are selling my truck for now for certain. I will for future trades or buys shop around before making a deal.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi, thank you for taking the time to leave us your honest feedback. It's upsetting to hear that your experience was anything but stellar. Here at Cole Chevrolet Buick GMC, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (800) 620-9544 to discuss ways we can better serve you in the future.

Overall Facilities N/A

Customer Service 3

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

2.7 (out of 5)

Not What I Expected

Reviewed by Matt Henley from Charlotte, NCJanuary 14, 2021

As long as it is easy for the people to say the right thing, they will. When they mess up, you will be left holding the bag. I told them I needed NC weighted plates that would cost more than a car plate, I was told the ~$76 plate fee would supply whatever plate I need and it would be included. I explained that weighted plates cost a lot more than car tags and was reassured that the weighted tags were included before I signed. Of course, I get a call from the dealership wanting me to pay the difference. After talking to the General Manager, I was told there was nothing he could do and he would talk to his people about making promises like this. It's a bad manager that openly stiffs a customer AND blames his employees. I could have gone to a used car lot and been treated like this!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Cole Chevrolet Cadillac

Cole Chevrolet Buick GMC Cadillac is a General Motors new vehicle dealership that offers General Motors full line-up. Our extensive new and pre-owned vehicle inventory and flexible financing options makes it easy to find the vehicle that is right for you and your budget. Select a vehicle and find out why Cole Chevy is Just Better in Bluefield.

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