Titus-Will Chevrolet Buick GMC Cadillac

My son and I went to purchase a 2022 Hyundai Elantra N-series sedan the we saw advertised on Cars.com for $26,850. My son was excited to be purchasing his first brand new car on his own and had his heart set on this sedan. When we sat down to do the purchase we were told the price of the vehicle was $29,850. We told them that we saw the car advertised at $26,850 (which is the MSRP) only to be told that Cars.com was a third party advertiser and did not post the correct price. We stated we would purchase the car for the MSRP of $26,850 and were told they would not sell us the car for that price. The salesman stated that the $3000 market adjustment was lower that what Seattle dealers were charging and that if we didn't buy the car then someone from the Seattle area would purchase the car and gladly pay the $3000 market adjustment. We left the dealership without buying the car. My son had saved and gotten at $10,000 cashiers check made out to Titus-Will as the down payment and we were willing to trade our old car (trade value $3800) for only $2000. Needless to say we were very disappointed. We went to Bud Clary in Auburn and bought the same exact car for the MSRP of $26,860.

This dealership was difficult to deal with uncaring, unaccommodating for families and disabilities. Tried multiple times to set up test drive to purchase or build new (we are serious buyers & told them so) and they couldn’t be bothered. Talked with Jordan and when they weren’t helpful we tried to get a new sales person only to be fobbed off to a trainee because they were too busy. Taking our business elsewhere.

kind of place that will take your vehicle in for service and won't call you or give you an update for over a month and a half...and then don't even check the vehicle before you pick it up! Our Buick was in for service on the moon roof they failed to completely fix the first time, they allowed the waterlogged car to sit on the lot and mold very badly on the inside before working on it and tried to give it back to us without half of the interior installed and completely full of mold everywhere all because Misha couldn't do her job and check the car before we got there.. they kept it and it took over a week to get them to clean it and detail it... of course all the small details were overlooked and while the car appears clean the seat belt straps are still molded and stained and the headliner still has discoloration. They take no accountability for their poor workmanship and lack of communication, Misha made it very clear that her vacation was more important than my vehicle in her possession. Mechanics did work but if one looks at the details we see damage and poorly done work. Overall we are very disappointed with treatment and work quality after our family buying 3 vehicles from them we will all be taking our business elsewhere. Tyler in sales is the guy that'll lie to you right off the bat and Misha sets a very low bar for quality as a service writer.