Buick GMC of Bellevue

I strongly advise out-of-state buyers and anyone expecting integrity to avoid Buick GMC of Bellevue. My experience was a textbook definition of a Bait and Switch followed by unprofessional conduct from dealership leadership. 1. The Pricing Games: I reached a verbal agreement with a sales associate (Ramon) on Friday for a CPO Yukon XL Denali at $67,500. He agreed to write it up Saturday morning. Instead, he ghosted me, and a manager named Ali took over. Ali completely disregarded the previous agreement and demanded $71,500. It turns out their own website had the wrong window sticker uploaded, causing the confusion—yet they punished me for their administrative error. 2. Refusal to Sell (The Deal Breaker): Despite the pricing mess, I agreed to the General Sales Manager's (Mehrgon) price of $71,000 to get the deal done. I had financing ready. The deal died because Mehrgon refused to accommodate a standard Notarized Remote Signing. I explained I am a full-time caregiver for my mother following surgery and physically cannot fly to Seattle immediately. I offered to pay for FedEx and use a professional notary. Mehrgon refused to sell the unit, seemingly because he couldn't get me into the finance office to upsell products in person. 3. Deceptive Tactics: When I asked for his refusal in writing, Mehrgon engaged in ghost calling—claiming he was calling me (I had zero missed calls) to avoid a paper trail. When I finally asked if he was killing a $71k deal solely because I couldn't leave my mother, his only response was a text saying ok. This leadership team (Ali and Mehrgon) prioritizes rigid policies over empathy and honest transactions. Do not reward them with your business.

If you are an out-of-state buyer or have a family medical emergency, DO NOT waste your time here. I had a chaotic and deceptive experience trying to purchase a 2024 Yukon XL Denali. 1. The Pricing Games (Ramon & Ali): It started with a bait-and-switch. I reached a verbal agreement with sales associate Ramon for $67,500 on Friday. By Saturday morning, he never followed through, and later that day I had to talk to a manager named Ali. Ali completely disregarded the previous agreement, ignored market comps (because they later found out they had the wrong sticker price), and demanded $71,500. 2. The Refusal to Sell (Mehrgon): I checked the listing on Sunday morning, and found that the sticker with the options I wanted was different from what I found Friday. Despite the pricing mess, I agreed to the General Sales Manager's (Mehrgon) price of $71,000 just to get the deal done. I had financing ready. The catch? I am a full-time caregiver for my mother and physically cannot fly to Seattle right now. I offered to do a Notarized Remote Signing (standard industry practice) and pay for FedEx. Mehrgon refused. Instead of accommodating a verified buyer with a medical hardship, he killed the deal because he couldn't get me into the finance office to upsell me in person. 3. Unprofessional Tactics: - Gaslighting: Mehrgon repeatedly claimed he was 'calling me' and couldn't get through, even though I had full bars and no missed calls. He used this lie to try to force a verbal conversation and avoid putting his refusal in writing. - Dismissiveness: When I finally gave him a binary choice—sell the car via FedEx or I walk—his only response to my family emergency was a lowercase 'ok'. See the attached screenshots. They admit the price was agreed upon, but refused to sell because I couldn't leave my sick mother. Zero empathy, zero customer service.

The salesperson was both knowledgeable and friendly. He took the time to go over the vehicle even before I made the purchase. After the purchase he again went all the functions of the vehicle, helped hook up my phone to the blue tooth and was very patient.