Valley Buick GMC in Auburn in Auburn including address, phone, dealer reviews, directions, a map, inventory and more

3104 Auburn Way N
Auburn, WA 98002

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Sales: 253-244-6953

Used Cars: 253-244-6930

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Valley Buick GMC in Auburn

Overall Rating:

3.7 (out of 5)

96% recommend this dealer

154 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

They never responded to my inquiries!

Reviewed by tybuchsNovember 28, 2023

They never responded to my inquiries! Not a call email. Didn’t tell me if the vehicle was even still available or try to sell me another one! So on to the next dealer!

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

We apologize for the lack of communication. This is not the level of service we aim to provide, and we're sorry for any inconvenience. Your feedback is valuable, and we'll use it to improve our responsiveness. If you're still in the market, we'd appreciate the opportunity to assist you further. Feel free to reach out to our customer care manager (Rena) directly at 253-737-2011, call or text, and we'll do our best to address your needs. Thank you for bringing this to our attention.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

CDL driver

Reviewed by EFREN GONZALES from Marysville, WashingtonNovember 23, 2022

Buying was very easy they accepted my offer with my my old pick up trade in

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Amazing! Thank you for the feedback and your recommendations Efren! We appreciate you choosing Valley Buick GMC for the purchase of your New GMC Sierra :) HAPPY HOLIDAYS!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Please beware !

Reviewed by Storie from Auburn , wa August 31, 2022

My personal experience was not at all a good experience with financing , nor with finance manager that continued to run his mouth outside of the room over a question of a charge I had on paperwork . Further more - the sales price was online for 78k and they charged me full price . We purchased tires and wheels in the deal as I was to return to have installed 2 weeks later . I was scheduled to wait for rig to be done and not only did I have to call at 4:45 and say I’m coming to get it , I found that they took wheels 🛞 off of showroom floor along with two tires , they never ordered them . When I dropped it off I had concerns if I r neing in a wreck . I was told it wasn’t . I had paint runs , two large circles on w/s showing a new one was installed , many things on interior were not correct . Carpet comes up when vacuuming , seata never cooled or heated properly , drivability is not safe and I’ve had alignment after alignment .. vehicle has broken down several times and dealership has had my vehicle more than once for no less than two weeks ; last service they had 42 days and did nothing . Drive it home next day woukdnt start .. to then find that they also changed the MLG On work orders to say that they test drive etc . Theu don’t realize my car texts me , calls me and emails me when it is moved and I’m not near it . Theu basically did auto start, let it run to say NPF . I now have had to take my vehicle into another dealer , per GM to have inspected . They did in fact find I have a bent frame along with parts not installed for the seats , all my concerns were validated by another dealer . Do not trust these people . they sold me a wrecked car with bent frame as a brand new vehicle for 84k when in fact it was advertised for 78k . These people are not respectful and will take advantage. Theu have run my warranty out with time and NPF and won’t assist in any repairs for me now . Not a good character to have in business . CLEALRY someone took it for a weekend and wrecked it . I then had to also pay for the paint runs to be repaired .

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 3

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Valley Buick GMC in Auburn

Valley Pontiac Buick GMC Truck began operations in Kent during 1961 as a branch of Valley Garage Inc. selling Mercury GMC Trucks and Winnebago Motor Homes. In 1964 Valley Pontiac relocated the dealership in Auburn.

In 1969 Valley constructed its present building and became a separate corporation with stockholders Frank Lee Ronald C. Claudon and Floyd Miller. Adding the Pontiac line in 1970 and the Buick line in 1974 Valley became Valley Pontiac Buick GMC Trucks Inc.

In early 2009 Valley Auburn RV opened and we are proud to announce that we are now the newest Jayco RV dealer in the Seattle Tacoma area.

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