Malloy Chevrolet Cadillac

My experience at this dealership is the worst imaginable. We brought our vehicle in for service and we were treated poorly as was our vehicle. They are focused on grabbing your money and do not care about your satisfaction. New leadership sorely needed here. Buyer beware

This dealer had a used motorcycle for sale on E-bay. I called and asked if I could see it in person before bidding. "Sure, come in. It's parked right here on our lot." I drive an hour there. Look everywhere, ask a couple of salesmen. Nobody knows what I'm talking about. "Must be at our other location." I drive home. Yea, I guess I should have spent more time asking around, but really? I call them again and say I couldn't find the bike. "Oh, sorry, it isn't on our lot. It is in our showroom." Why didn't you say that the first time? "Come back and look at it now." I live an hour away. Can I make an appointment to see it tomorrow at 10? "Sure, it'll be here." I drive back down the next morning. No bike. Where's the motorcycle I have an appointment to see? "Oh, we wholesaled that to the motorcycle dealer down the road." When I had an appointment to look at it, and you didn't bother to call me and cancel? I go to the motorcycle dealer. I'm interested in this bike. "Malloy can't find the title. We'll call you when we are able to sell it." WEEKS go by. They can't find the title. I finally gave up. I wouldn't buy a vehicle from them if they told me it was $1.

To start, if I could give this place a zero I would. Nothing went right when buying our new Chevy Silverado, first we were told the blacked out bow tie we wanted would be in shortly...when in fact it took almost a month to get after calling repeatedly to reach someone about the issue. We were told multiple times the dealership would make it right or correct the problem and they never did, it's as if this place thrives off of dissatisfaction and lying to the customer to cover their own "xxx." Next after, calling about the bow tie we never got our welcome packet to setup a monthly automatic payment or tags from the DMV. The reason for why we did not receive the welcome packet is because the dealership entered the transaction to the financial institute incorrectly, so I had to re-sign the contract again. This dealership promised to get the account number to us and that the tag was coming in the mail soon, but nothing has come of their so called promise. We walked into the dealership and made a deal over a MONTH ago!? I can give them credit for one thing, the only consistency they have is that all the way from the parts department to the sales rep to the financial guy in the back to even the general manager who did not bother to call me...everyone seems to know how to pull lies out of their xxx when they drop the ball or cannot provide a legitimate answer. Myself and my spouse are military veterans who the dealership also question repeatedly about our military status and the overall customer service to a disabled vet and fellow service member is down right despicable and disheartening. I only hope that management can change or else this dealership is sure to crash and burn.