Haley Toyota of Roanoke in Roanoke including address, phone, dealer reviews, directions, a map, inventory and more

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1530 Courtland Rd NE
Roanoke, VA 24012

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Haley Toyota of Roanoke

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

1255 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Absolutely no customer service

Reviewed by JZ from Roanoke, VAJune 26, 2022

My husband stopped in this week to ask about a Hybrid Highlander. They had one gas only used 2020 Highlander in the show room so he could not drive it. The sales person was very rude. My husband felt like the sales person either hated his job or just did not want to be bothered. When asked when they would get in any new vehicles he was told that they are only selling ordered vehicles which would take about 1 year to get in. So there would not be a vehicle to try out. A non refundable deposit would be required. Really! I know there are issues getting new cars due to the Russian invasion of Ukraine and Covid. However, why is there not a “demonstrator” that was always in a dealership for a customer to try out to see if they even like it.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Our team has acknowledged this review.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Service Department wasted my time.

Reviewed by Mike from Selma, VAJune 14, 2022

Don't trust a word their service department tells you on the phone. They led me to believe my windshield was covered, made me jump through hoops, (had to take it to a Toyota dealer close to where I was vacationing to prove it wasn't hit by a rock...), then drove it another hour and a half to Haley after I returned to Virginia, expecting it to be fixed as I was told on the phone... ...all to find out that they didn't even bother to see if it was covered under warranty in the first place. To add insult to injury, the service manager treated me like I was insane for thinking what the lady on the phone said was true, and he berated me in front of the staff. (I gave as good as I got, because there was absolutely no reason for me running around all over the place if there wasn't even a chance of them repairing it under warranty.) I have bought two vehicles from this dealership. Never again! The sales people are great, but their service manager needs to learn people skills... ...and I wish I had a day of my life back. Dude kept saying I should call my insurance. NO KIDDING guy! Your people should have told me that days ago! Not now after I've jumped through your hoops! There are too many dealerships out there selling Toyotas to deal with service departments like Haley that can't be bothered to actually look up whether something is under warranty or not before sending a customer on a wild goose chase!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for sharing this review regarding your experience with us at Haley Toyota of Roanoke. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com

Overall Facilities 4

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

DO NOT TRUST Service advisor

Reviewed by Dixie from Roanoke VAJune 02, 2022

Service advisor was very rude , I was realy surprised from the way she was talking to me! She lied to me and told me different story about my car's issue and never explained to me whats going on . Will never go back for service. And buy the way , talking to a manager is not going to help.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We acknowledge your review and are currently looking into the events you’ve detailed.

Overall Facilities 2

Customer Service 2

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

About Haley Toyota of Roanoke

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online request more information about our new cars and used cars set up a test drive or inquire about our car loan options!
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