Haley Buick GMC - Midlothian in Richmond including address, phone, dealer reviews, directions, a map, inventory and more

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9831 Midlothian Turnpike
Richmond, VA 23235

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Haley Buick GMC - Midlothian

Overall Rating:

4.5 (out of 5)

86% recommend this dealer

21 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Poor service due to poor communication

Reviewed by Russell, Philip Michael from Richmond , VSApril 16, 2022

Failed to have oil, I provided oil , they failed to reset the maintenance reminder. They did a 27 point inspection, advised everything was great, yet failed to notice the DEF fluid was almost empty, despite the reminder being on both before and after service.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 2

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Mrs. PellotRosa

Reviewed by Terika PellotRosa from Richmond,VAJanuary 07, 2021

Very friendly atmosphere. The staff was very helpful. My service experience was first class! Thank you to the team at Haley Buick Midlothian GMC!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Out the Door Price was misrepresented

Reviewed by SGV from Richmond, VIRGINIAAugust 08, 2020

Very deceptive representation of “Out the Door” price of vehicle. The “Out the Door” price was emailed to us the previous day. We arranged financing based on that price. After over two hours in the dealership signing numerous documents, paying the agreed upon “cash” amount and confirming our trade in value. We contacted our credit bureau to approve cutting the check for the balance of the documented “Out the Door “ price for the vehicle only to be told that the real Out the Door” price was several thousand dollars more than was quoted in the email. All parties concerned were aware of the amount our cash down, the trade in value and the amount we agreed to finance to meet the “Out the Door” price we had be quoted. We assume that we were supposed to be humiliated, at the last minute, into paying outright or financing the additional few thousand dollars. We strongly believe that we were deliberately deceived. We terminated the deal immediately. Beware.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

SGV, we are sorry to hear about your poor experience at our dealership. We would love to hear more from you on this situation to make sure that this never happens again at our store, and resolve the issue if possible. Please reach out to our Sales & Finance Director Donald Brown at db@haleyauto.com

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Haley Buick GMC - Midlothian

Whether you're searching for a new or used car or truck or just looking for a quick quote there's a friendly Haley Buick GMC staff member standing by to help. Just call stop by our dealership or visit our website. Serving Buick and GMC needs of Richmond and VA communities we at Haley Buick GMC are here to make your shopping and service experience hassle-free. Visit us today we will be happy to serve you. Serving the greater Richmond area including Chesterfield Midlothian and Colonial Heights come see us today for all your automotive needs.

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