Suttle Motors in Newport News including address, phone, dealer reviews, directions, a map, inventory and more

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12525 Jefferson Avenue
Newport News, VA 23602

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 8:00am – 3:00pm

Reviews of Suttle Motors

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

BEWARE Out of warranty cars

Reviewed by Ton from TabbJuly 22, 2022

WARNING TO OUT OF WARRANTY CAR OWERS! Before you let Suttle Motor Co. Cadillac of Newport News Va do ANY repair work (if your car is out of warranty) to your vehicle. Please take your car to another certified mechanic! From service management, service writer, to the mechanics they to NOT stand by their warranty of their parts or labor. I had a valve cover gasket replaced twice times at Suttle, the repair last lasted 29000 miles. Suttle service claimed it was timing chain cover. I caught them in their lie, doing the bait and switch! They tied to cover their loss of stating the (3rd valve cover gasket) oil leak was from timing cover. They even tied to say I needed a timing chain gear replacement, of which was done under recall about 87,000 miles ago. When I called them out on this the refunded the service charge. Yes, I have the copy of service bill that charged me saying the timing covers is leaking oil. BTW, the timing cover is still dry and has never leaked. Pictures to prove both. BEWARE, they will try to rip you off. This service department does not care about you! PLEASE before you have Suttle Motor do any repair (out of warranty car)to your car, take your car to any certified car mechanic to check it out!! I WAS loyal to Suttle Motor, NOT ANYMORE! I had used them for years spent $thousands of dollars their. NOT ANYMORE,! Hummm, my me wonder. Maybe played me for a fool? Talked to service management, literally laughed in my face. Please BEWARE and be careful in dealing with Suttle Motor on out warranty repairs. There are other certified shops that have honest and trust worthy Cadillac/GMC managers, service writers and mechanics!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for the information Mr. Carlise and the time to share your thoughts about our Service Department. As we do appreciate our customers and welcome their views, we do acknowledge that we do make mistakes from time to time. Suttle Motor Corporation has been in business for over 100 years and we have worked very hard to earn a Great Reputation as one of the Last Family Owned and Managed Dealerships in Virginia. We do appreciate your continued business and as you stated you have indeed spent a lot of money with Suttle Motors on your 2008 STS, that is why it has been a reliable vehicle for the 204,000 miles it has on it now. On the diagnosis in question, you stated to your Service Advisor that the Passenger Side Valve Cover Gasket is leaking. Most repair shops would have done just that….replace the gasket and hope for the best. But Suttle Motors wants to ensure our customers get the proper correction to their concern. This is why our Engine Technician put Dye in your Oil along with the Fresh Oil Change to help him determine the exact issue. Again, we do make mistakes, but he did find that the leaking was coming from the Timing Cover Area. Using Oil Dye helps determine the exact cause of the issue and prevents you from spending money that is not necessary. The reason that he recommended a Timing Chain was due to the Age and Milage of the Car…..if he was going to replace the Timing Cover Gasket, it would make since to replace the Chain at the same time….to save money for you in the long run. Since you had been such a good customer and did not agree with our Factory Trained Technician, would have been the reason we refunded your Service Charge. Again, we do make mistakes, and although we do take responsibility for ours, we still stand behind the diagnosis.

Overall Facilities 4

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Bought used car

Reviewed by Barbara from ZuniMarch 12, 2021

Had great service buying a used car.Vinnie Thukhal was the salesman who helped me. Made the experience very easy. Would recommend going there. Shuttle Newport News Va.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Suttle Motor Corporation and we hope to see you again.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

4.8 (out of 5)

New Car

Reviewed by LaKeyshia Oliver from Newport News VaJune 05, 2019

the people there were friendly and respectful. Got what I wanted and then some. the car is wonderful the smiles I received when arriving was great too!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Thank you LaKeyshia for your business and this wonderful review!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Suttle Motors

Suttle Motors proudly serves as your Cadillac Buick and GMC dealership in Hampton Roads. Our knowledgeable friendly staff strives to put you in the right vehicle and will continue to take care of you throughout your ownership through our service parts and body shop.

Suttle Motors has been proudly serving Hampton Roads since 1902.

All our technicians are ASE (Automotive Service Excellence) and General Motors Certified and will perform excellent routine maintenance and auto repair on all makes and models. We have 5 World Class Certified technicians all are team leaders and are here to ensure that your vehicle is properly taken care of.

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