Southern Buick GMC Kia Greenbrier

Went in with a friend to purchase a new 2022 Kia Rio, it's the "cheapest" cars Kia offers. We started with a salesman named Mark, then I receive a text from Derick White, and Mark stated we would have to work with Derick since he was the one that contacted me via online chat. Found Derick White as being arrogant and a quick talker, definitely all about his commission and the dealership, no customer manners at all. I personally have purchased 5 or more vehicles from Southern Auto Group with much success and 5 star reviews. I realize with the pandemic that dealers are low on inventory (even though Southern Kia is bragging about the amount of cars on the lot). With that being said, the sticker price on the Rio was $20,170.00 with destination. Derick White started the "base cash price" at $ 22,736.19, that equals a $2,566.19 mark up, which it doesn't stop there. The dealer also added another $1,895.00 Commodore Appearance Protect, that we clearly stated he did not want, so I personally asked Derick if he could remove that charge, he said he could not, even though my friend did not want it. Another mark up of $499.00 for ACW Traceable Theft, which we did not want, and another charge of $699.00 for Spireon LoJack, of which he also DID NOT WANT. I my self have bought more than 25 mostly new, a few used vehicles, and I must say, this was the WORST I've seen, and witnessed. Derick knew my friend was in a hard place, as he was driving a rental, because his car had blew the engine, so with that said, Derick White and Southern Kia took advantage of him, and the situation of needing a car now, I have attached pics, for proof. I can't say enough, please don't work with Derick White, pick someone else, like Mark. Pics attached, window sticker which shows the $20,170.00 sticker price, and the contract which shows a total of $5,659.19 of dealer mark up, that's robbery considering it a $20,170.00 car, that's over 28% mark up, he really got ripped off!!! Click on the pics, as you can see, the Total Delivered price on this $20K car, was $28,743.35, now that's robbery. UPDATE: JUST SPOKE TO THE GENERAL MANAGER AT SOUTHERN KIA, BRETT LLOYD, and he stated they automatically add "COMMODORE APPEARANCE PROTECT" ON ALL NEW AND USED VEHICLES, ALONG WITH ACW TACEABLE THEFT AND SPIREON LOJACK, ALL THOSE ADD UP TO $3093.00. NOT SURE HOW THEY CAN FORCE CUSTOMERS TO PAY FOR THESE 3 BS CHARGES, BECAUSE I KNOW IN THE PAST YOU WOULD OPT IN OR OUT ON THESE TYPE OFFERS. I CAN TELL YOU THAT WE DID NOT WANT, OR NEED THESE AT ALL. ON TOP OF THAT DERRICK WHITE STARTED THE "BASE CASH PRICE AT $22,736.19, NOT SURE HOW THEY CAME UP WITH THAT, WHEN THE STICKER PRICE IS AT $20,170.00, AND WITH A DEALER MARKUP OF $1,989.00 (which I agree with) that's $21,159.00 NOT $22,736.19 AND HE COULD NOT JUSTIFY OR EXPLAIN THIS CHARGE, SO THERE IS ANOTHER BS CHARGE OF $1,577.19, THAT'S A TOTAL OF $4,670.19 BS CHARGES. IT'S ALL IN THE PICS, JUST CLICK ON THEM. I HAVE USED ALL THE MAJOR CAR DEALERS HERE IN HAMPTON ROADS, LIKE I STATED BEFORE, I'VE HAD NOTHING BUT GOOD SERVICE AND REVIEWS FOR THIS SOUTHERN FRANCHISE, AFTER THIS EXPERIENCE, I WILL HAVE TO START USING PRIORITY FRANCHISE IN ALL FUTURE CAR BUYING. I WILL BE CONTACTING KIA MOTORS, AND SEE IF THIS IS NORMAL PRACTICE IN SELLING THEIR CARS??? BOTTOM LINE IF THIS PRACTICE OF SELLING CARS FORCES YOU TO BUY PACKAGES THAT YOU DON'T WANT OR NEED, PLEASE GO ELSEWHERE, THIS IS NOT SAT, AND BRETT LLOYD COULD GIVE 2 _HITS.

Went in with a friend to purchase a new 2022 Kia Rio, it's the "cheapest" cars Kia offers. We started with a salesman named Mark, then I receive a text from Derick White, and Mark stated we would have to work with Derick since he was the one that contacted me via online chat. Found Derick White as being arrogant and a quick talker, definitely all about his commission and the dealership, no customer manners at all. I personally have purchased 5 or more vehicles from Southern Auto Group with much success and 5 star reviews. I realize with the pandemic that dealers are low on inventory (even though Southern Kia is bragging about the amount of cars on the lot). With that being said, the sticker price on the Rio was $20,170.00 with destination. Derick White started the "base cash price" at $ 22,736.19, that equals a $2,566.19 mark up, which it doesn't stop there. The dealer also added another $1,895.00 Commodore Appearance Protect, that we clearly stated he did not want, so I personally asked Derick if he could remove that charge, he said he could not, even though my friend did not want it. Another mark up of $499.00 for ACW Traceable Theft, which we did not want, and another charge of $699.00 for Spireon LoJack, of which he also DID NOT WANT. I my self have bought more than 25 mostly new, a few used vehicles, and I must say, this was the WORST I've seen, and witnessed. Derick knew my friend was in a hars place, as he was driving a rental, because his car had blew the engine, so with that said, Derick White and Southern Kia took advantage of him, and the situation of needing a car now, I have attached pics, for proof. I can't say enough, please don't work with Derick White, pick someone else, like Mark. Pics attached, window sticker which shows the $20,170.00 sticker price, and the contract which shows a total of $5,659.19 of dealer mark up, that's robbery considering it a $20,170.00 car, that's over 28% mark up, he really got ripped off!!! Click on the pics, as you can see, the Total Delivered price on this $20K car, was $28,743.35, now that's robbery.

There are two Buick Dealerships in the area that I am aware of Suttle on the Peninsula and Greenbrier Southside. Greenbrier hands down far better than Suttle. It was a good experience dealing with Carrie at the service desk. My car was there about two weeks waiting for parts from God knows where most likely China or Japan. We need less parts coming from overseas and more made here in America! Not the dealers fault. I was pleased with the performed service. No complaints other than when you tell someone you’ll call them right back it’s frustrating waiting and wondering so just do it, not two days or 3 hours later. I understand interruptions can delay return calls but it’s important to your customers that each one is your first priority so it does need to be more of a priority. When necessary I will use them again. No complaints about the service repairs that were done. I’ve read good reviews and bad reviews and realize you can’t please all the people all the time but there’s no need to get ugly and slam people over a bad experience just tell them do better 👍😊. If a second experience is better than the first that’s progress if not go somewhere else.