Ourisman Chevrolet Buick GMC of Alexandria in Alexandria including address, phone, dealer reviews, directions, a map, inventory and more

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1800 Old Richmond Hwy
Alexandria, VA 22303

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Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Ourisman Chevrolet Buick GMC of Alexandria

Overall Rating:

2.3 (out of 5)

91% recommend this dealer

244 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Work completed before consulting with GSA

Reviewed by GSA from Washington, DCJanuary 02, 2023

The representative, Drew, had work done on the vehicle before consulting with GSA for approval. Drew was very condescending in explaining to me how GSA worked and how they wouldn?t approve any work to be done, but then he did not even call them prior to having work completed on the car! Surprise, the work completed was unauthorized and Drew expected me to pay for his mistake. Then he kept saying that he would have his manager handle it. This event happened on Friday evening, I called Saturday morning to get my car, it still hadn?t been addressed. I called Monday morning and it still hadn?t been handled so I showed up Monday afternoon through an Uber, and the representative hadn?t even printed out the invoice so I had to speak with the manager myself to sort it all out. There was no urgency in resolving the issue created by the dealership and Drew didn?t even want to help fix the issue. I had to get others to help, who said Drew needed to do it, but he was claiming to be too busy to help.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (703) 329-1600 at your earliest convenience to discuss how we can turn your experience into a positive one. Take care!

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Very poor service

Reviewed by Pollas, Yardly from Alexandria, vaOctober 16, 2022

Didn?t get 2 miles from dealership before car started leaking coolant and smoking again

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for providing this feedback. We are disappointed to hear about your experience with us and would love to speak with you regarding this matter. We will have our manager, Brad Ferringer, reach out to you shortly.

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Bad experience

Reviewed by James Brown from Clinton MarylandSeptember 15, 2022

I bought my vehicle back to this dealership to have my first oil change that I was informed would be free of charge, I was informed that the free oil change offer had expired even though I purchased my vehicle 5 months prior to this, and I was not informed that the offer expired at a certain time when the vehicle was purchased. I asked to speak with the service Manager who's name was Brad, when I approached Brad he was having a conversation with another customer so after waiting for 10 minutes for him to finish speaking with this customer I politely informed Brad that I needed to speak with him, he continued talking with the other customer for another 15-20 minutes while I was standing there, I could hear their conversation and it was just general conversation even though Brad knew what I wanted to speak with him about, he seemed like he was avoiding me. I finally went to the Sales Manager and he straightened out the issue and I was able to get the promised free oil change. Brad being a Manager of this dealership left a bad impression on me and I would not want to deal with him in the future.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (703) 329-1600 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!

Overall Facilities 3

Customer Service 1

Buying Process 4

Quality of Repair 4

Maximum rating = 5

About Ourisman Chevrolet Buick GMC of Alexandria

At Ourisman Chevrolet Buick & GMC you will find all the information you need to decide which vehicle is right for you. That?s why in addition to our incredible selection of new vehicle models and high-quality used vehicles we also offer a wide variety of tools like those offered by trusted resources TrueCar and PureCars.com to help our customers determine which vehicle best fits their driving needs and budget. We also offer financing options competitive with credit unions.

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