Salt Lake Valley Buick GMC

Should be zero stars. I never post reviews on anything but these guys are the absolute worse. I purchased a new GMC Yukon Denali years ago and bought, at the same time, an 84 month.75K mile extended warranty for $2,820. In December 2020, the vehicle seized though zero fault of my own at the 48 month mark with just 31K miles (not in dispute) but they, inexplicably, won't honor their own warranty and, worse, even call/email back with any plausible excuse as the repairs from a fellow GMC dealership totaled $7,935. We endured weeks of run around and finger pointing between the dealership and their warranty company followed by a complete ghosting by Mike Fonger, our original salesperson who is now the dealership president and his extended team. Their lawyers offered me $1,500, roughly half of the warranty cost, hoping I'll go away. I won't. I liken this to paying for a fire insurance policy and then one day your house burns down and they try to negotiate you under the table with your original money. On principle, I'll spend more than the repair cost to fight and ensure others don't fall victim to these fraudulent clowns. In fact, please let me know if you've had similar experiences as I'd like to launch a class action lawsuit. If not, STEER CLEAR and please tell all of your friends.

I have had my vehicles serviced at Salt Lake Valley GMC for many years. They have always been great to work with and the service has been outstanding.

We walked in only intending to test drive, but we ended up buying that same day. The salesman Sean was really friendly without putting any pressure on us to make any sort of commitment. He simply gave us all the relevant info and left us to do our own thing. It was smooth and east