Hall Buick GMC

Took my truck in due to it not wanting to start. There have been several glitchy things off and on. Austin was very kind. They charged up the battery and inspected my issues. Some of them disappeared with the battery charge, while others still remain. I am due for an oil change soon and hope to get the security update addressed as well as the remaining annoying little things.

Easy day when dealing with the service department. Cliff is the man. Scans me in, gives me accurate timelines for service. Communication is excellent. I take my truck in for all oil changes, tire rotations and warranty work. Zero complaints. Coffee and Wi-fi in the waiting room for those who work remote.

If you’re reading a 5 star review for Hall GMC, I would assume it is a fake review. The worst service experience we’ve ever had at a dealership. Bought a 23 Denali ultimate out the door was about $117k. Started having issues within 20k miles. Had 6.2 l engine recall. Took it to their shop shop twice for 4w drive service messages. Front drive would grind and vibrate, system would lock into all wheel drive and not work. Robert in service told us they couldn’t find anything wrong with it and recommended that we take it to the Chevy dealership or the Cadillac dealer. Lois told us he would get back with us. We sent photos and videos of the issue the next two time it occurred in the next two weeks. We never got a phone call or email from anyone at Hall. Issue happened again last Friday so we took it to Cadillac and traded it for an Escalade. $120k vehicle with less than 30k miles. My wife was heart broken. I don’t think they did anything we asked to look at the drive system. They said there were no codes so they couldn’t determine what was going on. Robert gave us the service report and took it back. He typed in notes stating they did what I asked after I noted that the service statement didn’t mention anything about the drive system. They provided no evidence that the engine passed the recall test. Only said “passed”. Not sure you can trust the source of the information.