Cavender Buick GMC West in San Antonio including address, phone, dealer reviews, directions, a map, inventory and more

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7400 W Loop 1604 N
San Antonio, TX 78254

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Sales: 210-640-1447

Used Cars: 210-701-4265

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Cavender Buick GMC West

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.3 (out of 5)

37 out of 45 people said they would recommend this dealer

1 (out of 5)

Horrible customer service

Reviewed by Garibay, Jacqueline in San Antonio,TexasJune 08, 2021

Horrible service, they lied when they told me they had fixed my car when it was under warranty once warranty ran out my car started to act up again I take it back and they tell me I have to pay almost a grand to fix it and that it?s not under warranty and I tell them you just fixed the same issue not so long ago and they come out oh no ma?am we fixed something else I told them why did they lie and told me they had fixed the problem when they did not he has an excuse and says well that rep doesn?t work here so we can?t go by what they did to your car ugh just horrible just trying to take advantage that I?m a female and they think I don?t know nothing they get 0 for customer service .

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

In and out even when GM drags their feet

Reviewed by Acosta, Richard in San Antonio, TexasJune 07, 2021

Buying a car is never really the hard part when it comes to a dealership other than their being NO inventory, but it's the service dept that makes me pick where I buy because they are the ones you're going to deal with over and over while the sales guy is long gone. Even though pretty much the whole service team is gone, there is one remaining and he is what keeps me going back and buying repeatedly at Cavender GMC West. His name is Joseph Garza. If the dealership makes the mistake to let him go, all my business and referrals will go too.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Retired DOD

Reviewed by Dan A in San Antonio TxFebruary 06, 2017

Have been doing business with Cavender West since it opened I have purchased several vehicles from them and the experience has always been a pleasure the sales staff are very courteous they don't pressure you and go out of thier way to assist you in finding the right vehicle for you after you have found that vehicle the sales management staff and finance staff go out of thier way to close the deal and deliver the the customer thier new vehicle in and expeditious manner after sales service is excellent all your needs are taken care of by the best service department in San Antonio

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Cavender Buick GMC West

The Cavender Family has been selling and servicing automobiles and trucks in San Antonio and South Texas for over 80 years. James M. Cavender Jr. started Cavender Oldsmobile in 1939. Over the next 30 years, Cavender Oldsmobile would become one of the top Olds dealerships in the country based on sales and customer satisfaction. With the help of his twin sons, Jimmy and Billy, James Cavender would acquire a Cadillac dealership in 1979 and a Toyota dealership in 1985. By the mid 1980's the third generation of Cavender boys would enter the automobile business. Today the Cavender name is associated with 10 separate dealerships

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