Port Lavaca Ford in Port Lavaca including address, phone, dealer reviews, directions, a map, inventory and more

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1801 Highway 35 South
Port Lavaca, TX 77979

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Reviews of Port Lavaca Ford

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.3 (out of 5)

5 out of 6 people said they would recommend this dealer

1 (out of 5)

Don’t waste a dollar or minute of your time!!

Reviewed by Ben in Galveston, TXDecember 07, 2020

***Take two minutes to read this*** I’m not some irrational person or someone complaining for kicks like I feel can often occur. This is absolute trash, no one above Ruben came to even make mention/apologize of this or called afterwards, and the response from a CSR below is absolutely what gives car dealerships a bad reputation... it feels gross, slimy, and like absolute slop. I want to make sure anyone who entertains giving this dealership a single dollar of their hard earned money or one minute of their spare time goes elsewhere. I hope this deters people from even considering this dealership. Take this as a warning! Do NOT WASTE YOUR TIME OR MONEY! I drove over 5 hours round trip to see an Armada Platinum plus I spent a couple hours at the dealership (essentially a full day). One of their maintenance guys and I were out test driving the vehicle. I came inside and said I was going to talk with my wife. Ruben (sales rep) told me it sold. -I should have been given an opportunity to purchase the vehicle. -Poor communication on their part OR they got them to buy at a higher price and knowingly did this. Bad ops/communication or unethical. Take your pick. -No one in management came to discuss or even apologize. I’m not mad at Ruben or the maintenance guy. I’m still in disbelief. Don’t waste your time making me a “great offer”. Cut me a check for my wasted time, gas, and miles on my car.

Customer Service 2

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Repair

Reviewed by Donna Merrill in Pearland, TxDecember 26, 2019

Excellent customer service ! Service advisor explained all in detail and also had the recall completed. Highly recommend this dealership and service department. They truly care about their customers !!

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Good trustworthy people

Reviewed by Hank in Corpus Christi, TexasAugust 23, 2019

I was passing through Port Lavaca in my F-150 when the brake warning message came on. I’d heard good things about Port Lavaca Ford, so I stopped by to have them take a look. The truck was overdue for a checkup. They gave me a nice loaner while they did a tune-up, brake job, shock replacement etc... they were professional, friendly and and got the truck back in good working order while I sat in their showroom lounge and watched TV on the big screen. They even found a nail in one of my tires and fixed it for no charge.

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

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