McKinney Buick GMC

Purchased a 2025 2500 sierra Denali ultimate from this dealer end of may 2025. The day I purchased it I was made aware to bring it back that next day to align it and take care of a couple of things. I drove it one day to find out that the vehicle had radio issues , major alignments issues and a loud steering column noise that is very clear when steering left or right from the steering wheel column . I went back to have the service dept take care of this issues as i excepted them to be able to. After multiple attempts to the service dept. I was told there are no known issues and the couldn’t replicate those issues reported . I was even told by one of their service floor managers “to take my truck back where I bought it from” knowing that I had purchased it from The same dealership. That showed me the low level of service this dealership has overall. It’s a typical sell And run and avoid the customer when they need service , they never call back for status update on repairs “if any. My truck has been at the service dept for at least 4 months now, I HAVE TO CALL THEM to get status updates and when I do, they tell me to go test drive it as issues have been repaired ! I go to test drive and the issues are worse now , same noise , Bluetooth does not even connect to my phone or anyone’s phone to that matter, alignment will even pull to the next lane now. Service director was in shock when he was roam the vehicle was ready and I test drove it with him and he was the one to tell me nicely to keep the truck with him again to make sure now GM is aware of it and that a repurchase claim to be issued at this point as they can’t repair it ! The GM will never call to address this issue , the dealer owner will never reply to any call or email sent regarding this issue ! STAY AWAY FROM THIS DEALERSHIP, they’re the typical USED CAR SALES mentality and very low class all Around, this dealership will have their name get smudged in the mud with reviews rather than servicing their clients . I met several clients at the service dept waiting area that are super frustrated with issues that have been lingering and never been taken care off . BEWARE AND GO ELSEWHERE FOR YOUR NEW TRUCK OR TO SERVICE YOUR VEHICLE.

Bait Car dealership. Advertise a car that is not actually there or they say "It was just sold" and try and get you to look at another car. This was the Used Car Department.

In my view it is 100% bait cars being advertised just to get people in the door. This does not allow me to post the full story, the short of it here. There was about 1 hour and 30 minutes from when I inquired about a car and coming into Test drive it. Spoke with the Used Car Sales multiple time through out the day. I get there, they pull up the car on the computer. They then take a copy of my Driver's license. They say they are going to pull the car up for a test drive and leave to do that. Comes back and says we sold that car today. No one told me or called me to say the car I was speaking with them all day long was sold and if I would like for them to pick a new one out for me. This is a total bait and switch dealership. Stay away from them.