GMC and Buick
New Car Dealership in Mckinney, TX
Overall Rating
4.7/5
Read dealer reviews
Our Professional Internet Team will handle every aspect of your vehicle purchase. The same team member that responds to your initial vehicle purchase request will be the same one that hands you the keys to your NEW or Pre-Owned vehicle.
We have a completely transparent sales process so that our guests are given a fair price up front with no gimmicks and no surprises.
Our goal at McKinney Buick GMC is to nurture a long time relationship with our guests. Our focus is to give our guests the most enjoyable and easy car buying experience they have ever had so that we can provide them with all of their automotive needs for generations.
McKinney Buick GMC also has a service department if you need ongoing support with your new GMC or Buick, McKinney Buick GMC has GMC-trained mechanics and uses the highest quality parts. If you are in Mckinney, McKinney Buick GMC should be your dealership!
McKinney Buick GMC Reviews
Overall Rating
4.7/5
536 out of 577 people recommended this dealer
Overall Facilities:
4.7/5
Awesome Experience
Reviewed by Lawrence
in Plano Tx
May 18, 2020
Derrick B. was professional and extremely helpful. The process was quick and fairly painless. The team worked with us to get us exactly what we wanted.
Don't bother coming here!
Reviewed by Jennifer Dabbs
in The Colony, TX
May 10, 2020
DO NOT BOTHER BUYING A CAR HERE!!
We had a decent experience with our sales rep, Ibraheem. As you'd expect he did everything he could to make the sale...lots of haggling, etc. The car we were interested in had significant scratches on the hood and rear hatch. We asked what could be done, because we were trading in a vehicle with a higher value, looking to walk away with a check to help pay off our other vehicle. We said we would not be making the purchase if we were going to have to pay for scratches to be removed. He left to speak with his manager to see what could be done and came back saying that most of that should be able to be buffed out and we will take care of that when the vehicle gets detailed. In hindsight, we should have pressed for more assurance at this point, but we trusted his word. We reluctantly signed paperwork. When we finally got the car back from being detailed the car had clearly not been buffed...even after being told MANY times by Ibraheem that they "said they would work on the buff" etc. My husband went back inside to speak with another rep, Nestor, who was reasonably kind about the situation but said we would need to speak with his manager Brandon. He gave my husband his card and told his to call. After he and I spoke, we felt like it would be best to speak with the manager in person. When we went back inside, we began speaking with a rep named Bobby. We asked Bobby if we could speak with his manager, Brandon. He walked away and came back a minute later saying he was too busy to speak with us. He told us to return on Tuesday because that's when Brandon would be able to speak with us and when they would "work things out". I asked him to clarify what that meant because I felt I needed some guarantee of what would be done to make this right. He became EXTREMELY rude at this point. Arguing with me and being very vague. He even said "I said work things out...that means work things out"...What???? Then, at one point he opened the door and said loudly "LEAVE" (mind you, we were not raising our voices or being unreasonable to the point of being kicked OUT!). I said "you are literally pushing a customer out the door" and his response was "NO I'M NOT...IF I WERE PUSHING YOU IT WOULD LOOK LIKE THIS"....Like are you seriously going to ARGUE with and patronize a customer?? So then he proceeds to say (repeatedly) things like "It's a Saturday...we are busy. We have customers. We can't deal with this right now, etc." My response of course being "So are we no longer customers now that you all have sealed the deal on a sale?" We eventually left when he walked away from us because it was clear that he could not be reasoned with. I truly believe that Bobby needs to be reprimanded for his actions in handling this situation. Just absolutely unprofessional and uncalled for.
This situation could have SO easily been resolved if the manager had taken 5 seconds to come out of his office to greet us and let us know WHAT would be done (We were willing to wait until he had a free moment) OR even if Bobby had any idea how to speak kindly and respectfully to a customer. I'm honestly aghast at the way we were treated by him.
Please do yourself a favor and AVOID this dealership at all costs. They are NOT worth your time and they apparently try to get away with lying to their customers and then kicking them to the curb once they have what they need from you.
Excellent service.
Reviewed by zhongqiang mao
in Plano, TX
July 20, 2018
Excellent professional and friendly service. good experience here since 2014.
