Henson Chevrolet Buick GMC in Madisonville including address, phone, dealer reviews, directions, a map, inventory and more

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201 N May St
Madisonville, TX 77864

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Reviews of Henson Chevrolet Buick GMC

Overall Rating:

4.5 (out of 5)

87% recommend this dealer

23 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Help with financial dept

Reviewed by Rebecca A Helmick from Kyles fordMay 22, 2021

Verry helpful tried everyday to get me a car I didn't have the credit. I would reall6 love to win some4. You are a great place great people. I love you all.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Henson chevrolet

Reviewed by JIM PITTCOCK from Madisonville, TexasFebruary 13, 2020

My experience was great. I showed up an hour before closing and was met with great customer service. The weather was horrible (cold and raining) Amber went and got the vehicle i had in question but it wasnt everythink i wanted. Amber, Kip, and other mangers went out of there way to find and bring me trucks to fulfill what i was looking for. Working long into the night they never once gave up on taking care of me. Negotiating pricing was a breeze. Overall great experience. Thanks to Amber and Kip i am happy with my new purchase.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Amber and Kip assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Derek Scott, GM/Chevrolet, (936)-348-2677, derek_scott@hensonmotors.com

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.8 (out of 5)

LEMON

Reviewed by L Pinard from Willis, TexasFebruary 11, 2020

Purchased 2014 chev 2500HD. 500 miles later fuel pump failed ruining fuel system. Repair were $8100. 7 months later left us stranded near Amarillo due to faulty turbo sensor. Cost $1350. I had no complaint with HENSON'S service, but this truck is a real lemon! Most recent fiasco was last week. Returning from Ft Worth the turbo booster tube came off leaving us stranded in Fairfield at 7PM. Had vehicle towed to HENSON $228. The next day they called and said the turbo had failed. $4400 to replace. Quite a shock!! I called my mechanic in Conroe and he told me to get it to him. We went and got it. A $200 booster tube hose was all that was needed. All the codes were related to the tube coming loose. I have never had this bad an experience in over 55 years of buying cars. BUYER BEWARE! The

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Sincerely, Derek Scott, GM/Chevrolet, (936)-348-2677, derek_scott@hensonmotors.com

Overall Facilities N/A

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

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