Powell Watson Motors Buick Cadillac GMC in Laredo including address, phone, dealer reviews, directions, a map, inventory and more

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6301 Arena Blvd
Laredo, TX 78041

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Sales: 956-815-0803

Used Cars: 956-815-0809

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 9:00am – 5:00pm

Reviews of Powell Watson Motors Buick Cadillac GMC

Overall Rating:

4.1 (out of 5)

73% recommend this dealer

22 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

worst service ever

Reviewed by Roberto guerra from LaredoJune 03, 2022

worst customer service ever bad experience took 2 weeks to fix my vehicle for recall didn't even bother to fix my other issue. worst customer service reps

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Mr. Guerra, we want all our clients to have a comfortable and stress-free experience with us, I apologize that this was not achieved in your case. I have spoken with management and I ask that you please reach out to Mr. Ramon Sotelo. He is awaiting your call. You can reach him at 956.718.4300. Thank you

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Powell Watson of Laredo takes advantage of women

Reviewed by Pena, Linda Rodriguez from Laredo, TexasJune 07, 2021

Powell Watson of Laredo is truly something else. They have no shame and take advantage of women for knowing better on the mechanics of a vehicle. I had them replace my tires and ever since then during a specific speed the car trembles. I've taken it back 3 times for the issue and has not been resolved. I went back today and you'll never guess what they to me to do..For me to take it to Discount Tire for an aligment and they'll reimburse me. Oh my god! and this came from the person in charge of the service dept.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Mrs. Pena, we are sorry that you found your experience with our dealership less than satisfactory. We have looked at your vehicle to address your concerns, on your multiple visits to our dealership. However, we are unable to replicate the issue you are stating. We have had multiple technicians and managers inspect your vehicle, including some from our sister stores. We completed a few items on your vehicle, including balancing and rotating your tires on each of your visits hoping that this will fix the concerns you were having. They have not. We test drove the vehicle with and without you at multiple speeds to repeat the problem but were unable to do so. At this point we are recommending you utilize a third-party service center (such as Discount Tires) to see if they are able to replicate the issue. This will be at no expense to you, and we will be more than happy to reimburse you for it. We care about the concerns of our customers and found that this is the next step to alleviate any concerns you may have. Please contact us if you have any other questions and/or concerns. Thank you.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Fast and easy

Reviewed by Delacruz, Leonel from Laredo, TxMarch 27, 2021

Fast and easy. Took advantage of Oil change and tire rotation for my suburban 2018. Great place to service personal vehicle , Valero is at walking distance for great Mexican taco company food. Shuttle available if you need to go to work or home. Awesome job.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Powell Watson Motors Buick Cadillac GMC

Why should you buy from Powell Watson Motors? Our unmatched service and diverse Buick, GMC inventory have set us apart as the preferred dealer in LAREDO. Visit us today to discover why we have the best reputation in the LAREDO area. Bienvenidos a la agencia de Powell Watson Motors ! Estamos aqui para asegurarnos que usted obtenga exactamente el vehiculo que usted esta buscando. Ademas de que usted podra navegar por nuestro inventario, nuestro equipo de profesionales de ventas estan capacitados para ofrecerle a usted una atencion de la mas alta calidad. Utilize nuestro sitio para navegar nuestro amplio inventario y si tiene alguna duda, por favor envie un correo electronico (e-mail) a cualquiera de nuestros profesionales de ventas.

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