Gabriel/Jordan Buick GMC in Kilgore including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

1500 Us Highway 259 N
Kilgore, TX 75662

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Sales: 903-374-0532

Used Cars: 903-374-0562

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Gabriel/Jordan Buick GMC

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

274 total reviews

Showing the most recent reviews from and DealerRater.

5.0 (out of 5)


Reviewed by April Latricia Rogers from Longview, TEXASApril 04, 2022

I was highly impressed with Adam Richardson-GABRIEL/JORDAN BUICK GMC KILGORE-SERVICE DEPARTMENT. I have a 2021 GMC YUKON DENALI, I had an issue with a lane assist alert Left Driver Side Mirror. I have been trying to get it fixed since October 2021 and took it to a local Dealership-ORR Longview in the town I reside, I kept getting the run around leaving my vehicle to get fixed 4 times & even without it for a week never was getting fixed and poor communication customer service. Such a long story...However, Kilgore-GMC Service Department was recommended by someone else. The moment I spoke with Mr. Adam Richardson we made the appointment he would call me every day with a follow-up on how things were going, my vehicle was fixed in 2 days. EXCELLENT EXCELLENT CUSTOMER SERVICE!!! I will go back there for all my service needs and maintenance. Job WELL DONE. THANK YOU, ADAM RICHARDSON AND YOUR ENTIRE TEAM.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

April, you are the best! Thank you for the wonderful review and reference to Adam!!! We are so honored by your words. ~ Tim C

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Terrible Customer Service

Reviewed by Patricia Jacques from NacogdochesDecember 24, 2021

Very disappointed that the Service Manager would not Assist in my Bedcover Issues. I went further to reach out to Tim Capps but he would not Respond as well. I finally made my Complaint made to GMC. I will wait. It broke this Summer. If no Response a Lawyer will.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Patricia, I have reached out to you via email to dicuss your issue. As stated in the email, I will be available in Kilgore from January 3rd thru January 7th. ~ Tim Capps

Overall Facilities 4

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Reviewed by Billy E. Harvey from Kilgore, texasJune 08, 2021

satisfied with the service and staff and performance

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Billy, thank you s much! ~ Tim C

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Gabriel/Jordan Buick GMC

Gabriel/Jordan Buick GMC is dedicated to bringing quality New and Pre-Owned Vehicles to consumers across the United States. Our goal is to make your buying experience seamless. Our vehicles are inspected by ASE and GM Certified Technicians before they are offered to the market for sale. Our pricing is market-driven. Our financing options are flexible and easy. And our Sales Consultants provide you with the information you need to make an educated buying decision. We are transparent and responsive. We are located in Kilgore Texas and we will deliver to anywhere in the United States.

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