Vanguard Buick GMC of Carrollton

Definitely stay away from this place! These people are a bunch of xxxxxxxx! We contacted them in order to put a deposit on a vehicle until we could get there (We are almost 200 miles away!). They said they couldn't accept a deposit without a credit application. We already had our own financing but decided to go ahead and do the credit app and see what % they offered AND to put the holding deposit down. Wasted hours later and now a credit check ding against my credit report, they added a $2000 "protection plan" to the loan amount. This was never discussed and not acceptable. We told him to remove the protection plan as it's of no benefit to us since we're too far away. They made it seem like it was for oil changes etc (EXPENSIVE OIL CHANGES), but I'm pretty sure maybe $500 was to pay for a tracker being installed and the remaining $1500 was them gouging us! We told them this was a complete deal breaker and was pretty ticked about the hit on our credit for the credit report, only for them to be pulling shenanigans and playing games! We are now getting a better deal on a nicer vehicle at the Toyota dealership in Bryan!! There are way too many options to shop in Texas to have to put up with shady and unethical practices! Find somewhere else to buy your next vehicle and save yourself a lot of heartache by purchasing here!

After posting my initial review, I was contacted right away by my sales rep, Jeremy. He told me that the finance department must have made a mistake with my coverage (I even have that in a text from him) and assured me he could get me the correct policy. I explained to him that I was already planning to trade in the vehicle — it had spent more time in their shop than in my driveway. And now that I had discovered there was no extended warranty, I felt it was a liability to keep a truck that might need costly repairs while I was still making payments. I told him that since the dealership had sold me the wrong coverage, and it was never used, I wanted a full refund for the policy. Jeremy said he would look into it and sent me a form to complete, which I filled out and returned immediately. That’s when the runaround began. After submitting the form, I was told they could only offer a partial refund. I asked for it to be escalated or for someone else to contact me — no one ever did. I tried reaching the finance department multiple times at different hours, but no one ever answered. Then I was told my form “wasn’t clear enough to process,” which was completely untrue. I never scanned anything — I filled out the digital form Jeremy sent me and emailed it back as a clear PDF. When I re-sent the exact same file, it was suddenly “clear enough.” After nearly three months of follow-ups, I finally received a partial refund with no clear explanation as to why the wrong policy was sold to me in the first place. To make matters worse, this was an insurance product, and I have serious concerns that it may have been sold by someone without a proper license, which could explain all the confusion and delays. I’m now planning to escalate this with TDI (Texas Department of Insurance) for review. If Vanguard GMC had simply owned the mistake and corrected it promptly, this could have been resolved easily. Instead, I was left frustrated, misled, and still out a portion of my money. Original Review: So the service side has done me well the whole time I have used them since purchasing a truck in 2021. But, the sales side i am now pretty upset with. I found out from the service side, that the extended warranty I purchased on my truck, and I purchase on every vehicle I buy, only covered the electronics. I was under the understanding that it was full mechanical. Infact, I was told that if I lifted my truck that the mechanical discount would be void. So I did not do that, but now I have a truck that is not under warranty, when I expected it to have one. I always felt a little dirty about the sales process I went through when I went there. I will not return to buy my next truck.

On March 18th of this year, 2025, I took my 2012 GMC Acadia into Vanguard service to have my air conditioner fixed. It was not working and blowing hot air from the upper vents. Could not get the floor vent to work. They replace the High and Low side service port and I finally got it back after 3 weeks on April 8th. It stopped working after 2 weeks. Took it back in on April 29th. They replaced the auxiliary evaporator core and 2 seals. Got It back after a week on May 5th. It lasted 3 weeks and quit again and still blowing hot air out of the top vents. Took it back on June 2nd. Replace evaporator core, 2 seals, 2 hosed and actuator. They kept it for six weeks and eventually got it back on July 11th. This is a total of 9 weeks and a total cost of over $5000. My air stopped working on September 5th with a pop and white steam coming from the hood I called the service manager. He said bring it in. He said it sounded like the coolant system, but I have been driving my Acadia for several weeks since without it overheating nor is there any coolant leaking on the ground. Since they had kept my car for over nine weeks through the summer, I ask about a loner car, and he said they had suspended giving loners. So, I don't trust them on how long they will keep my car and me not having anything to drive. So as of now I have no air and hot air blowing out of my dashboard vents the same as it was when I initially to it in back in March. And they have over $5000 of my money and didn't fix the air conditioner