Brown Automotive Group in Amarillo including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

4300 S Georgia St
Amarillo, TX 79110

Get Directions

Sales: 806-553-4695

Used Cars: 806-576-4759

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Brown Automotive Group

Overall Rating:

4.4 (out of 5)

83% recommend this dealer

52 total reviews

Showing the most recent reviews from and DealerRater.

1.5 (out of 5)

Buyer beware.

Reviewed by Cracked from Canyon, TXMay 06, 2021

Nothing but trouble. Brand new car does not start consistently and hasn't from the day we drove it off the lot. Have taken it in several times since purchase with a different answer every time and no solution. Recently they broke the windshield when the car was taken in for maintenance, which was the last straw. A $35 repair became a $767 one. They win, and I'm sure they'll sleep fine tonight, because why should they care? They already got their money. Be sure to take the time to sit down and read anything they give you to sign. Don't take anything for granted. Buying a car does not have the same customer service attached as other items do, there are no guarantees even when brand new. This was my first new car and I'll never make this mistake again. Just wish it wasn't such an expensive lesson.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We are sorry to hear that we failed to meet your expectations. In February of last year, we did a software update on your vehicle for a battery issue that Subaru had issued a bulletin about. Then in December of 2020, you alerted us that you had to jumpstart your vehicle so we drained and recharged your battery. You recently brought your vehicle to our Body Shop for a rock chip repair. It is disclosed in bold type "rock chips may spread during the repair process" and that "we are not responsible for rock chips running during the repair" on the repair authorization form that Mr. Daniel Miller signed on April 30th. There is always the risk for chips and/or small cracks to spread when glass repairs are attempted. Unfortunately in this case that is precisely what happened. The $767.59 to replace and recalibrate the windshield on the 2020 Forester is actually an internal price offer we extended to you as valued customers. The regular retail replacement and recalibration pricing is $1,401.03. We are incredibly sorry for your dissatisfaction but the physical damage to your windshield was not caused by our staff and not something we are able to control which is why every glass repair order customer is required to sign the repair authorization form. Every company that repairs glass has the same repair authorization and runs the same risk of the crack running while a repair is attempted.

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

They sold the car they made me promise to attend an...

Reviewed by jennifermatheson52October 08, 2020

They sold the car they made me promise to attend an appointment for, then they didn't even care about wasting my time. Very cold

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Vehicle worth the credit

Reviewed by Bob from AMARILLOAugust 31, 2020

From a review that I read on this automobile website, it seems that the payments and cost of the vehicle of your choice is determined by your credit. Not what the vehicle actually costs.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Bob, we aren't sure what review you're referring to but there are instances where special finance lenders will charge loan fees and higher than normal interest rates associate with the elevated risks of extending credit to certain borrowers. As a selling dealer we have no control of this practice and can only present the approved loan terms to the customer so they can determine how they would like to proceed. We would love to learn more about your experience here. Will you please email me more information about your interactions at our store? Lauren Brooks, Thank you.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Brown Automotive Group

As Amarillo's oldest family owned and operated dealership we have come to be known as "The Smaller Profit Dealer". Today we continue that tradition offering rock bottom prices all while serving our customers with superior service after the sale!

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