A member of the Cars.com family
A member of the Cars.com family
4300 S Georgia St
Amarillo, TX 79110
Sales: 806-553-4695
Used Cars: 806-576-4759
Sales Department
| Sun | Closed |
| Mon | 8:30am – 8:00pm |
| Tue | 8:30am – 8:00pm |
| Wed | 8:30am – 8:00pm |
| Thu | 8:30am – 8:00pm |
| Fri | 8:30am – 8:00pm |
| Sat | 8:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 8:00am – 4:00pm |
Overall Rating:
4.4 (out of 5)
83% recommend this dealer
52 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Buyer beware.
Nothing but trouble. Brand new car does not start consistently and hasn't from the day we drove it off the lot. Have taken it in several times since purchase with a different answer every time and no solution. Recently they broke the windshield when the car was taken in for maintenance, which was the last straw. A $35 repair became a $767 one. They win, and I'm sure they'll sleep fine tonight, because why should they care? They already got their money. Be sure to take the time to sit down and read anything they give you to sign. Don't take anything for granted. Buying a car does not have the same customer service attached as other items do, there are no guarantees even when brand new. This was my first new car and I'll never make this mistake again. Just wish it wasn't such an expensive lesson.
Dealer Response
We are sorry to hear that we failed to meet your expectations. In February of last year, we did a software update on your vehicle for a battery issue that Subaru had issued a bulletin about. Then in December of 2020, you alerted us that you had to jumpstart your vehicle so we drained and recharged your battery. You recently brought your vehicle to our Body Shop for a rock chip repair. It is disclosed in bold type "rock chips may spread during the repair process" and that "we are not responsible for rock chips running during the repair" on the repair authorization form that Mr. Daniel Miller signed on April 30th. There is always the risk for chips and/or small cracks to spread when glass repairs are attempted. Unfortunately in this case that is precisely what happened. The $767.59 to replace and recalibrate the windshield on the 2020 Forester is actually an internal price offer we extended to you as valued customers. The regular retail replacement and recalibration pricing is $1,401.03. We are incredibly sorry for your dissatisfaction but the physical damage to your windshield was not caused by our staff and not something we are able to control which is why every glass repair order customer is required to sign the repair authorization form. Every company that repairs glass has the same repair authorization and runs the same risk of the crack running while a repair is attempted.
Maximum rating = 5
They sold the car they made me promise to attend an...
They sold the car they made me promise to attend an appointment for, then they didn't even care about wasting my time. Very cold
Maximum rating = 5
Vehicle worth the credit
From a review that I read on this automobile website, it seems that the payments and cost of the vehicle of your choice is determined by your credit. Not what the vehicle actually costs.
Dealer Response
Bob, we aren't sure what review you're referring to but there are instances where special finance lenders will charge loan fees and higher than normal interest rates associate with the elevated risks of extending credit to certain borrowers. As a selling dealer we have no control of this practice and can only present the approved loan terms to the customer so they can determine how they would like to proceed. We would love to learn more about your experience here. Will you please email me more information about your interactions at our store? Lauren Brooks, lauren@brownautogrp.com. Thank you.
Maximum rating = 5
As Amarillo's oldest family owned and operated dealership we have come to be known as "The Smaller Profit Dealer". Today we continue that tradition offering rock bottom prices all while serving our customers with superior service after the sale!
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