Jones Buick GMC

Great dealership! The entire staff is courteous and helpful. Especially recommend Wes as a salesman. He went above and beyond. Great service from Samantha in credit services, also. Overall good experience.

Was a great service experience. Was greeted with a smile by Nicole Thompson in the service department.

After buying a vehicle along with an extended warranty we were told, ?if you have any problems just bring the vehicle right away no appointment needed?. Great that?s fantastic?well a Tahoe with only 13,000 miles one day lit up like a Christmas tree on the dash throwing all kinds of codes and warnings. A ?Issue with Engine and Transmission? code was the most concerning. After calling and waiting for roadside assistance we just took it to the dealer ourselves only to be met with a bad attitude at the front desk to drop off the vehicle. We were told ?you will be called first thing in the morning with a diagnostic?. I had to call 5 times the next morning (I had never received a call) to get someone in service to pick up and provide an answer, only to be given the run around for a further 3 days. Which then we were told it wouldn?t be until the next week until they could get to it. I never expected the car to be fixed right away, I just wanted a diagnostic so we could plan our next move with how to get our family around to all our activities. Never provided or offered a car from the dealer to use while ours was in the shop. And Honestly goes a long way from the first step! Never give the customer the run around and leave them wondering! Terrible customer service and attitude from start to finish after spending over $70,000 at their dealership.