Sunrise Buick GMC at Covington Pike

I love the fact that management actively speaks every morning. Dominick as a manager that is a great example of leadership. Adam Keller is a service advisor that has patience of a saint. I know it can be challenging dealing with many different attitudes. Dough as my favorite service tech, bring in the back makes you shine with the attention to detail and the education you provide with servicing my car. Thank each and everyone of you. You make my experiences with your location keep me coming back!

The overall experience was absolutely horrible and very deceiving. We called made an appointment to have our vehicle serviced. I was told when I made the appointment that my vehicle would have to be dropped off. We met with service tech Adam. He told us that since we were having check engine issues that it would be a minimum of two weeks before they could look at the car and we had to leave it. Which was fine. He then told us that it would be $159 for diagnostic for the car. That would be applied to the repair if we choose to allow them to repair the vehicle. We signed our papers left. Two weeks went by and I received a call from service department stating they have exhausted their one hour diagnostic and that it would be $636 for them to tell me why was wrong with the vehicle. I was confused and asked the service tech what he meant by hour. He explained that the initial $159 was for only one hour of service. I informed him we were never told it was $150 per hour of service. I felt lied to and informed him that I would pick up the vehicle. We went down there and spoke to Adam. He kept talking in circles stating that what we were asking was the same thing. I did lose my temper and started yelling. At this point I felt lied to and that I was paying money for absolutely no resolution. My husband spoke to the tech man anger and he informed him that they do not tell customers it?s $150 per hour because they don?t want to scare away customers. I feel that everything should be explained ahead of time so that the customer can make a decision if they want to continue service. We explained very detailed the issues we were having and what we have done so far to the vehicle. It is completely unfair for the employees to tell customers one thing trap them into having to pay for something they did not receive. The cashier then told us that if we hadn?t came in their yelling that they could have worked with us. There was no sympathy shown and we ended up paying $175 to get our vehicle back with answers and two weeks without a car. I read the pap artwork given to me at check out and even the paperwork was dishonest. Nothing on the paper indicated anything was done except what we already knew was going on based on the computer reading. Made me feel like they just read paperwork and decided it was going to be 4 hours of service. Which could have been told at the front end. I would have never left my car their for two weeks thinking that it was being diagnosed for $159 when I. Reality it was known from the beginning that it was going to take 4hours. Very dishonest and unprofessional. It?s theft when you lie to people like that. Then turn around and expect them not to be upset.

I recently purchased a vehicle. I was very pleased with the overall process how easy it was professionalism was a star five rating definitely would recommend anyone to purchase a car from sunrise.